Communications Week Recap: The Role of Paid, Earned and Owned in Public Relations

October 24, 2014

By Joe Curro, Media Relations Specialist, Business Wire

This past Monday, Business Wire’s New York team was proud to partner with Communications Week 2014 for our State of the Union: Living in Times of Media Disruption breakfast panel.  Attendees joined us at Thomson Reuters’ beautiful conference space overlooking Times Square to hear from an elite panel of communications professionals: Chanel Cathey (Director of Corporate Communications, Viacom), Ben Trounson (Director of North American Communications, Tata Consultancy Services), Jordan Fischler (SVP Technology and Digital Media, Allison+Partners), Nelson Freitas (Chief Strategy Officer, Wunderman), and our moderator, Steve Rubel (Chief Content Strategist, Edelman).

Panelist 1

(Panelists left to right: Chanel Cathey, Nelson Freitas, Jordan Fischler, Steve Rubel, Ben Trounson)

Built as an active and lively conversation between the participants, the event provided insight into a wide range of topics from the balance between owned, earned, and paid media, to navigating the opportunities and pitfalls of real-time communications, to the questions on the horizon that we’ll all be talking about in the coming months.

Here are a few of the insights that were shared:

Rethinking measurement?
The volume of available measurement data is overwhelming.  How do communications teams make good decisions based on the available data?  How do you decide what data is relevant?  The goal of your data collection should not be the quantity of information gathered, and decisions should not be made on numbers in a vacuum.  The data you collect may be the response to a question, but it’s not the end of the conversation.  Talk about your findings, use the data to inform how you interact with your influencers, and keep them engaged and giving their feedback.

Risks of paid content?
There is an eternal danger to relying on paid content – of damaging the trust you’ve established with your consumers – so how do brands make the most of this amplification option?  By always staying active in the communities that are discussing the brand.  Paid content, for all its dangers, allows for a greater degree of control.  The more control you have over your message, the more responsive you can be to anything unexpected.

Managing the flood of content?
Consumers are bombarded by a constant flow of content.  We have access to immeasurably more content than we’ll ever be able to consume.  So how do brands compete for valuable attention?  By being a curator of its own content, a brand can keep conversations on topic.  Engage with your audiences, and commit to creating original content of your own.

Real-time responses?
Perhaps one of the most terrifying prospects to communicators is the real-time fumble.  With great risk comes great reward, right?  But while the successes are some of the industry’s holy grails (Oreo in the dark, Arby’s and the hat, etc.), the failures can make anyone shy away from the very idea.  So what’s the answer?  Trust and an honest voice.  Traditional publications are competing with individual creators for the public’s attention, but your brand can empower its own creators with solid and responsible training, multiple voices participating, and open lines of communication between all parts of the team.

Panelist 2(Panelists left to right: Nelson Freitas, Jordan Fischler, Ben Trounson, Chanel Cathey, Steve Rubel)

As you can see from the above, the answers to the questions on communicators’ minds are increasingly interrelated – useful data leads to relevant content leads to managing your voice leads to learning from an engaged audience.  With the goal of activating and influencing audience behavior, this feedback loop supports an increasing trend towards more innovation and more connection between creators and consumers.

Ease of content creation, enhancements and new tools for targeted distribution are on the rise.  Available reaction times are falling, and smaller teams are being tasked with greater and greater responsibilities.  Each of our amazing panelists touched on solutions for the future.  The ultimate answer, as our Moderator Steve Rubel said, is making “constellations – not just putting stars in the sky, but connecting them.”  When all parts of the communications team are working together toward a clear goal, the combined whole is greater than the sum of its parts.

Panelist 3(Moderator, Steve Rubel, Chief Content Strategist, Edelman)

Photo credits: Ingrid Ramos/Triangle Below Canal


The Perfect Recipe for the PR Professional: Data, Multimedia & Engagement

October 21, 2014

By Jennifer Dunn, Senior Account Executive, Business Wire

In today’s world of marketing and PR, one of the topics constantly being discussed is “big data and measurement.” For some, this is an exciting topic; for others it may seem overwhelming because there is so much information to digest. I fall somewhere in between as I believe it’s all in how the information is conveyed to me in regards to whether or not I will find the information stale or enlightening. One could compare this to – what makes news or a press release more engaging – think straight text releases vs. ones with photos or video.

perfect recipe for pr professional

I attended a number of sessions at PRSA International in Washington, D.C., October 12-14th, but have to say, by far, the one that really stuck with me was “Big Data and Analytics for Communications Pros: Why the Math Matters” with Mike Buckley, VP of global business communications at Facebook as the featured speaker. Not only did he provide great insight on how data can be utilized to measure results, but was engaging and honest.

Interesting Points from Buckley’s session:

  • “There is more data created in one day than grains of sand on every beach in the world.”
  • “Use data to understand what is going on. Embrace it.”
  • “You can’t manage what you don’t measure.”
  • “Understand the cycle, shorten the cycle, get ahead of the cycle using data.” Math grounded some of Facebook’s major business decisions such as the purchase of Instagram. They received lots of negative press, but they just rode it out and now FCBK and Instagram are two of the fastest-growing mobile apps.
  • “Look at social chatter as part of your analytics.”
  • “Your Facebook algorithm is governed by your actions. Choices have to be made and great content is key.”
  • “Data is not everything. It can be complex. Data will never replace human judgment and interaction.” This was probably the most powerful statement Buckley made during his presentation. He followed it by showing the video of John Berlin, a father whose son passed away January 28, 2012. Berlin had made a plea to Facebook trying to access his son’s “Look Back Video.” The entire crowd was just silent after seeing the video. Buckley said the video went viral and Facebook did reach out to John Berlin providing him access to his late son’s video.

What really made this session such a success, was the combination of Buckley’s presentation style and the use of engaging visuals/audio. Not once did I find myself disengaged from the discussion. I, along with the rest of the audience, was captivated throughout the entire session. Buckley successfully took a topic that can at times be dry and not exciting to some, and simplified it by relating to his audience, showing how they can make “big data” part of your everyday communications cycle.

This session really proved the importance of embracing data and including social analytics as part of that data and measurement. Further, it showed the impact multimedia can have on increasing overall engagement and word-of-mouth marketing.


Case Study: Press Releases Increase Awareness, Sales of Lakemaid Beer

October 16, 2014

By Serena Ehrlich, Director of Social and Evolving Media

Earlier this month, Business Wire launched the first in a series of case studies showcasing how clients are utilizing press releases to increase awareness, message permeation and, ultimately, sales.

In this CommPro piece, we speak with Pocket Hercules to find out how one press release, video and image resulted in hundreds of thousands of dollars in media coverage, views and ultimately, sales for Lakemaid Beer.  This program is one that many PR professionals can duplicate to support a wide range of products, services and more.

Click here to read the entire article and then ask yourself, how are you utilizing traditional PR tools to support your organization?


Case Study: Utilizing Press Releases to Reach Canadian Media and Consumers

October 14, 2014

Earlier this month, Business Wire spoke with HOOPP, Healthcare of Ontario Pension Plan about their use of press releases.  In this CommPro podcast, Martin Biefer, the Director of Public Affairs at HOOPP to discuss HOOPP’s press release success story and his opinions on how to rise above the news clutter.

In just 8 minutes, learn how a single press release caught the attention of an entire country.  Click here to read the article http://www.commpro.biz/public-relations/media-relations/wire/ or watch the video below.


State of the Union: Living in Times of Media Disruption, a complimentary breakfast conference on October 20th

October 10, 2014

By Joe Curro, Media Relations Specialist, Business Wire New York

Join Business Wire and New York communications leaders for a panel discussion on Monday, October 20th at 8:30 am. Disruption is the new normal for today’s communicators, with changes in technology and consumption and patterns rewriting the rules of engagement on a daily basis.

Business Wire has embraced these changes since 1961, staying at the crest of the wave, and keeping an eye out for the best way to communicate our clients’ news to the public.

Please join us for a complimentary conference and breakfast on Monday, October 20, 2014 at 8:30 AM ET for our ‘State of the Union — PR and the Media’ panel discussion in New York City. Topics to be discussed include key issues impacting communications professionals – from an overview of the current state of the media to best practices for creating a successful PR program in 2015 and beyond.

Event Highlights:

  • Current State of the Media Industry
  • Integration of Public Relations, Investor Relations, Marketing & Advertising
  • Content Creation, Delivery and Distribution Platforms
  • Dynamic between Communications Professionals, Media and the Public
  • Development, Distribution, Consumption and Engagement of Information
  • Listening, Measuring and Responding to PR Campaigns
  • What’s Next and Changing Strategies

This event is being presented as a part of Communications Week, a cross-industry celebration of the public relations, communications and media industries. The inaugural week will consist of inspirational, informational and social events for those interested in PR, communications and media held at various locations around New York City and online.  For more information about Communications Week, please visit www.CommunicationsWeek.org.

Speakers:


Ben Trounson
Director of North American Communications, Tata Consultancy Services
Twitter: @btrounson @TCS_News

Chanel Cathey
Manager, Corporate Communications, Viacom
Twitter: @chanelcathey @Viacom

Eoin Ryan
Senior Vice President, Investor Relations & Corporate Communications, AOL, Inc.
Twitter: @EPJR @AOL_Inc

Jordan Fischler
Senior Vice President, Technology and Digital Media, Allison+Partners
Twitter: @fish4jordan @allisonpr

Nelson Freitas
Chief Strategy Officer, Wunderman
Twitter: @nycnelson @Wunderman

Moderator:

Steve Rubel
Chief Content Strategist, Edelman
Twitter: @steverubel @EdelmanPR

Space is limited, so please register as soon as possible. We look forward to seeing you!

State of the Union: Living in Times of Media Disruption
Monday, October 20, 2014
8:30 – 11:00 am ET
Admission: Complimentary

Registration & Breakfast
8:30 – 9:00 am ET

Panel will begin at 9:00 am ET

Three Times Square Conference Center
3 Times Square, 30th Floor
(Between 42nd & 43rd Street)
New York, NY 10036

Advance registration and Photo ID is required for entrance to the event. 

If you have any questions prior to the event, please contact:
Joe Curro, 212.752.9600 ext. 1323
joe.curro@businesswire.com

Register for event


11 Things Marketers Should Know from the Mid-Atlantic Marketing Summit

October 8, 2014

By Serena Ehrlich, Director of Social and Evolving Media

Last month hundreds of marketers, communicators and social media experts met in Baltimore for the Mid-Atlantic Marketing Summit to discuss the latest trends in all aspects of marketing and best practices for increasing engagement, sales and ROI.

In this piece, we will look at the top 11 marketing predictions for 2015, including the rise of the social CMO, a movement away from real-time marketing to right time marketing and the increased importance of the online newsroom.

  1. The rise of the CSMO (chief social media officer): Social media has evolved from short form messaging communication tool to a program that directly affects every part of a business.  As the real-time customer engagement platform, data generated can directly impact the future of one’s organization.  This role will be a hybrid between creative and analysis.  Those social media teams focusing only on outbound communications, ignoring the data available will not succeed.
  1. Multimedia is here to stay: More and more studies are showing that multimedia is now considered a mandatory element when looking to increase the response rate of any communications program. In addition, we will see a huge increase in mobile video investment as mobile device penetration continues to skyrocket
  1. Paying to engage with your social audiences: As Facebook, Twitter and other platforms mature, their business models are moving quickly into revenue generation and profit.  Look for these platforms to continue to roll out paid opportunities such as geographic and demographic targeting to increase the ability for a brand to reach their brand fans.
  1. A refocus from real-time marketing to right time marketing: Thanks to the meme that the Oreo Superbowl ad was created on the spot and thus is real-time marketing (completely false by the way, the ad was created months in advance), there became a push in 2014 for brands to jump into real time marketing.  Instead thinking about “real-time” organizations in 2015 will move towards “right-time” which involves the use of data to determine how and when to distribute each piece of created content – from social updates to press releases – to maximize the result.
  1. The rise online newsroom: As it becomes harder to get media’s attention, more and more organizations are building branded newsrooms – or including within their existing newsroom a section for brand-created content.  This content allows brands to tell their story, utilizing their own voice.  However it is important to remember that the only good branded content is seen branded content, many of these organizations are not only setting budgets aside to build these newsrooms and create this content, they are putting budget aside to distribute the content as well via press releases, coverage amplification services and more.
  1. A breakdown of internal siloes: As more and more data is becomes available through various marketing channels, it is imperative that marketing work with more and more internal teams to improve processes, define customer expectations, provide stronger customer service, increase sales, build corporate reputation and more.
  1. A better understanding of the ROI of a communications program: Marketers are moving away from “last click” attribution to multi-touch point attribution, allows brands to track customers through their entire journey ensuring that every touch point along the way is credited.
  1. A big shift from content creation to content distribution: As content marketing becomes a staple for most marketing programs, more and more marketers are turning to paid tools including press releases and amplification tools to ensure their created content is seen content. After all, there is no reason to pay for content to be created, if you aren’t paying for it to be distributed.
  1. The growing importance of social customer service as more than 50% of customer service interactions begin on the computer, well before the customer has engaged the brand.
  1. Look to smart devices and wearables to change news consumption from tweets to bursts. How can you increase the impact of your news as you decrease the amount of space needed to tell it!
  1. Sharing corporate sustainability responsibility news will continue to increase in 2015 as more and more consumers are choosing to align with brands and organizations that reflect their own beliefs. Organizations of all sizes from Nike to Honest Teas have connected with customers and build entire brands by focusing and staying true to their CSR message.

This year’s speakers shared so many wonderful thoughts but it was these 11 that resonated with me the most.  Which of these surprises you?  Which does not?


LatinoWire Expert Series Webinar: Meet Leading Hispanic Journalists and Bloggers on Oct. 15

October 6, 2014

By Pilar Portela, Media Relations Supervisor & LatinoWire Media Relations Representative, Business Wire Miami

Join Business Wire’s LatinoWire webinar on Wednesday, October 15 at 1 p.m. ET / 12 p.m. CT / 10 a.m. PT, featuring prominent Latino journalists and bloggers from around the country. In this webinar, our speakers will take a look at the latest trends and issues being covered. They’ll also look past Hispanic Heritage Month and provide best practices and guidelines for PR in 2014 and 2015.

Speakers:

Rafael Cores, News Director, impreMedia

Twitter: @eldiariony & @rafacores

Lorraine C. Ladish, Founder and Editor-in-Chief of VivaFifty.com
Twitter: @lorrainecladish & @vivafifty

Marissa Rodriguez, Editor, Vista Magazine

Twitter: @MarissaRodz & @VistaMag

Johanna Torres, Editor, Founding Editor-In Chief of MamásLatina.com, Chief Content Editor MiBlogazine.com and Multi-Media Lifestyle Expert and Brand Ambassador
Twitter: @MamasLatinasUSA & @MiBlogazine

Monica Vila, Founder and Managing Director, Online Mom Media
Twitter: @TheOnlineMom

Moderators:

Danny Selnick, Senior Vice President, Strategic Markets, LatinoWire & Public Policy Services, Business Wire DC
Pilar Portela, Media Relations Supervisor & LatinoWire Media Relations Representative, Business Wire Miami

 

This webinar is a free event for all attendees. For more information and to register go to: http://bit.ly/HispanicMediaEvent

LatinoWire reaches influential Hispanic bloggers, decision-makers and more than 1,200 US-Hispanic newsrooms in both Spanish and English. Click here for more information on LatinoWire and media reach.


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