Maximizing ROI: How to Share Your News Release on Facebook

February 29, 2016

By Jahana E. Martin, Newsroom Supervisor

Whew! The news release you’ve worked on for weeks just hit the wire. Job done, right? Twitter news on PewWell, not if you want to maximize the return on your investment (ROI). A recent study reveals that 46% of social network users share and discuss news on social platforms, with 64% of U.S. adults — 30% of the U.S. population — receiving their news via Facebook.

Facebook makes it easy to share news, but simply posting your release to Facebook versus having an actual strategy will mean the difference between reaching your intended audience and being Facebook roadkill.

So, what steps should you take to maximize your ROI?

Start crafting your post.
The first thing to do after distributing your press release through a newswire service and monitoring it online is to insert the URL to your release into a new Facebook post.

What will make your readers pause in their timeline to read your press release?
Simply put: your headline. Make it good.

After you insert the URL, your article will be visible in the post. Replace the URL with a headline that grabs readers’ attention and makes them want to share it. The Social Media Handbook for PR Professionals suggests a good length for a Facebook headline is 90 -120 characters because it is easier to share and can be rapidly scanned as an email subject line.

Here are some tips to tailor your headline for Facebook.

  • Solve a problem.
    • “MEGA Shows How to Triumph in the Digital Revolution“
      “Tips to Triple Your Followers in 10 Days “
  • Pose a question.
    • “What is responsive design and do you really need it?”
    • “Why Do Start Ups Fail?”
  • Create a sense of urgency.
    • “10 Things you must do Today to Save your 401(k) “
    • “Before you go the ATM, Know This”
  • If you’re in a pinch, and don’t have time to craft a new headline, just use your news release subhead.

Many times, the subhead is more specific and could be more useful for your social media audience.

  • Headline: “It’s Time Again For Our Summer Loan Sale-a-Bration”
  • Subhead: “Refinance your mortgage at an unbelievable 2.85%!”

Is your multimedia compelling for social media?bw fb post with image
If you want to change the image that uploaded with the post, now is a good time to add the new image with the “Upload Image” function. Your picture, graphic or video should be engaging and relevant. Links with thumbnails and teasers receive 20% more clicks than links without. Which leads me to my next tip…

Be a Tease.
Your headline made an impression, but viewers must want to read your release, so give them a little teaser.

Here, under your new headline, add the most compelling data right up front to increase activity and shares. This allows you to tailor your content for your targeted Facebook audience and show why your press release is relevant to them.  The reader is now incentivized to click on the link back to the press release and also to share it with others.

Find your audience.
Your content is ready, now it is time to pinpoint your audience. FB targetingFor a fee, take advantage of Facebook’s “Boost Post” feature. First, you need to answer for yourself: Who is your ideal reader and what is your goal?

  • Goal: Enhance your existing audience. Use the “People similar to people who like your page” boost.
  • Goal: Find new supporters. Use the “People you choose through targeting” boost to select the location, age, gender and interests of your target audience.

You can use your Insights (explained below) to select the age, gender, location, relationship and educational status, language and interests of the user you want to reach.

Perfect timing.
This seems obvious: The perfect time to post on Facebook is when your audience is on Facebook. Paying attention to timing pays off. Posting on Facebook between 1 – 4 p.m. can result in the highest average click through rates. So, how do you find out when your audience is on Facebook?

when to use FB

Best times to post for your existing Fans
Once your page has accumulated 30 likes, you are able to use the “View Insights” tool located at the top of your Facebook page.  Click on the “Posts” tab, then the “When your Fans are Online” tab.  You can use this information to pinpoint the days and times your fans are online.

Best days to post in general – what the experts say
According to What are the Best Times to Post on Social Media:

Best day to post:

  • 86% of Facebook posts are published Monday – Friday, with engagement peaking on Thursday and Friday;
  • Engagement rates fall 3.5% below average for posts published Monday – Wednesday

Best time of day to post:

  • In general, the optimal time to post is early afternoon in your target’s time zone.
  • To get the most shares: 1 p.m.
  • To get the most clicks: 3 p.m.

You don’t have to schedule your days and nights around Facebook. Simply schedule your posts at the optimal time for your target audience and watch the results.

Using Facebook to reach your target audience with relevant, shareable content at the right time is an easy, effective way to get more out of your press release.  A user that promotes your brand by sharing your post can spend 13% more than the average customer, and 84% of consumers trust earned media.

You can’t afford not to have a tactical approach when you share your news release on Facebook. So, what’s your strategy?

Click here to share this post with your Twitter followers: http://ctt.ec/pFm48


Maximizing ROI: How to Share Your News Release on Twitter

February 29, 2016

By Jahana E. Martin, Newsroom Supervisor, Atlanta

A survey recently found that nearly six of 10 Twitter users use the social networking site to keep up with breaking news. The use of Twitter as a news source increased from 55% to 67% for users under 36, and from 47% to 59% for users over 35.

Are you tweeting your press release? If not, you are missing a great opportunity to expand your reach and brand. After all, your Twitter followers are following you because they want to learn more about your business.  This is the perfect audience to activate by sharing your news.

If you are tweeting your press release, then consider the following questions: Are you tweeting at the right time? Are you including multimedia in your tweet to increase visibility and shares? How did you craft the Twitter version of your news release headline? Did you use hashtags? How many? How did you choose your hashtags? If you haven’t asked yourself these questions, then now is a good time to start working on your strategy to use Twitter to amplify your next press release.

Here are four ideas to get you started.

  1. Your News Release Headline: Make it Twitter-Friendly

Your press release headline may be amazing for the newswire, but chances are you will need to make some modifications for it to rock on Twitter.

Write several tweets
Twitter is a real time, news distribution service. You will need to share your news many times to ensure broadest reach.  News releases and subsequent news coverage should be shared as many as 15 times or more to activate your entire audience.

Make your news release tweet interesting
This is a fantastic opportunity to speak directly to your company’s end user. Use your Twitter headline to highlight key points directly of interest to each of your various audiences.

Make it shareable.
Help your followers retweet easier and faster by leaving them enough space to promote your brand.

Twitter allows you 140 characters, but you want people to share your tweet. Consider crafting 96 character tweets to be able to include links (22 characters, regardless of length of link) and multimedia (also 22 characters)

Testing. Testing.
You have an idea about the length, but now what about choosing that headline? Sometimes it can take a little practice and you may have to do some testing.

Buffer outlines the A/B experiment where you write and tweet two different headlines at least one hour apart. Then you compare the data and responses and choose which headline performed best.

Optimize.
Some keywords garner more attention than others, and you should use popular keywords that are relevant to your news. If you want to do a bit of competitive analysis and Twitter research, check out what keywords your competitors or industry influencers are using by taking a peek at their Twitter feed. Is there a recurring keyword that you see appearing in retweets? Try it.

There are many resources available to help you find the most popular words to use in your Tweets and headlines. You can find extensive analytics to boost your SEO and a good place to start is Twitter.

 Call to action:  Just ask.
Assert yourself and ask for what you want. cta tweet

  • ASK for a download. Promoted Tweets in timelines that explicitly ask people to
    download material accompanied by a link increase URL clicks by an average of 13
    percent.*
  • ASK for a retweet. Promoted Tweets in timelines with an ask to retweet increased Retweets by an average of 311 percent.*
  • ASK for a follow. Promoted Tweets in timelines that asked for a follow increased follows by an average of 258 percent.*
  • ASK for a reply. Promoted Tweets in timelines that highlight an ask to reply increased replies by an average of 334 percent.*
    *Tweet tips: Most effective calls to action on Twitter

2. What time is good for you?
There are a myriad of studies analyzing the best times to post on social media. First, you must identify your demographic so you can choose the best time to reach it. You can be as broad or as specific as necessary. For example:b2btwitter.JPG

  • Are you reaching businesses or consumers?
  • What is the age of your audience?
  • Are they parents? Are they teenagers?
  • Where do they live – what time zone?
  • Do they work a 9-5? Do they commute to work?
  • What is their average income?

Neil Patel’s study distinguishes peak times between Business-to-Business (B2B) and
Business-to-Consumer (B2C):

  • B2B: Weekdays provide 14% more engagement than weekends.
  • B2C: Engagements and Click-through Rates (CTRs) are highest on weekends and Wednesdays.

In general, Patel says the best time of the day to tweet is 5 p.m. The peak times for CTRs are 12 p.m. and 6 p.m. SurePayroll  highlights the best, peak and worst times to tweet:

  • Best times to tweet:   Mondays – Thursdays from 1-3 p.m.
  • Peak times to tweet:   Mondays – Thursdays from 9 a.m – 3 p.m.
  • Worst times to tweet: Every day after 8 p.m. and Fridays after 3 p.m.

Their advice? Schedule tweets for lunchtime when audiences have time to consume your news.

Considering these factors will help you choose the best time to reach your followers and potential followers.

3. Use Your [Multimedia] Assets
3 times as muchMultimedia in tweets have been shown to increase engagement rates by 3-4x over messages without multimedia. Include multimedia in every tweet to increase reach, actions and overall ROI.

To do this, after you compose your tweet, click Add Photo. Your thumbnail image or filename will appear as an attachment. This is a real chance to maximize on the opportunity to include an image because you can add up to four pictures.

To add video, follow the same steps and then select the 30-second clip you want to emphasize in your tweet.

Ideas for good Twitter images
Hootsuite gives great examples of Twitter images that get shared. Here is a short summary of their tips:

  • Use text/graphic combination. Your words are limited in your Tweet, but you can include more text within your picture. You may gain an extra few seconds of additional engagement because readers may stop to actually read the text within your image.
  • BizWireTV Gif 4Use gifs. Although gifs will not play automatically on Twitter, people are still curious about the video, which earns you a few extra seconds from your audience.
  • Use video. Twitter now allows you to upload videos with your Tweets. Select the 30 seconds you want to feature, and let the reader watch your news.
  • Use images that work. Humorous memes, food and cute animals are popular. Twitter users love to share news that delights them. Surprise them by using humor to get your point across.
  • Follow your followers. If there are images that your followers consistently share, you should get onboard. Post the types of images that your followers like to share.

Your best photos
Keep in mind Twitter’s photo specifications:

File size:  Photos can be up to 5MB; animated GIFs can be up to 3MB (Your file will be automatically scaled for display in your expanded Tweet and user gallery.)
File type:  GIFs, JPEGs and PNGs are accepted; BMPs and TIFFs are not.

Tip: To achieve even greater visibility, you can make your image tweetable. There is a good set of instructions here.

4. Hashtags: Do Your Research
Why should you add hashtags to your Tweets?

Think of a hashtag like a label or filter for your topic. The goal is for as many people as possible who are interested in that topic to see your tweet and hopefully share your news. Reporters frequently use hashtags to view the entire discussion on a particular topic, a great way to see what consumer sentiment is before crafting coverage pieces. To exponentially expand the reach of your communication, you should be using hashtags with almost every tweet.

US trendsThere are plenty of tools you can use to research, analyze and manage hashtags, but the easiest way to see what’s popular is free! Start with Twitter and look at “Trends” and “Moments.”  Those topics are insanely popular at the moment, so if you see something that is relevant to your news, use the hashtag to expand your reach.

If trending hashtags are not relevant, is your news about a particular theme? If so, add them in to allow reporters and interested parties to not only see your news, but understand the larger impact and context.

Are you:

  • Presenting at a tradeshow or conference? They probably have their own hashtag, find it and add it to your news to ensure broadest reach. #CES2016 #BWCHAT #MWC16
  • Targeting holiday consumers? Try #BacktoSchool #Halloween #TrickorTreat #Thanksgiving2015
  • Discussing current events? #Benghazi #ACA #GOPdebate

Congratulations!
By following the above steps, you are increasing the visibility and impact of your news release. You are now armed with tools to increase your ROI by posting your news release on Twitter.   Do you have any tips for increased engagement on Twitter? Share them in the comments below, we would love to hear them!

And click here to share this blog post with your Twitter followers: http://ctt.ec/KZ2w5

 

 


Columbus, OH Social Media Pros on Social Media ROI

October 4, 2010

by Phil Dennison, Senior Marketing Specialist, Business Wire

Video by Melissa Chambers, Client Services Representative, Business Wire/Cleveland

Business Wire/Cleveland held a special breakfast event on Sept. 15, 2010, in Columbus, OH: “Social Media ROI: Being Seen is Not Enough,”  in which a panel of four pros involved in different aspects of social media discussed ways to measure the return on investment for a social media program, the best ways to use an SM program to maximize return, and strategies for making sure you’re properly targeting your social media outreach to your audiences.

The panel consisted of:

A video of the entire event is available below. You can view it here, or visit the Vimeo page to download and watch at your convenience:

Be sure to look for upcoming Business Wire events both in your area and online, and follow the #bwevents hashtag on Twitter for live updates from our events and webinars.


Upcoming Business Wire Events – Sept. 14 Edition

September 13, 2010

Upcoming Business Wire Events

Join Business Wire experts in your area for media breakfasts, panel discussions and other insightful events. We bring local media members and industry thought leaders to your market to discuss today’s most relevant topics, from writing for SEO to marketing with social media. Best of all, Business Wire events are usually free of charge. Check out some of our upcoming events in your area:

PR with a Punch – Maximizing Your Press Release

Hosted by Business Wire Houston

Join Business Wire Houston team for this practical session on maximizing your press releases’ chances of being found, seen and shared online and get on the fast track to becoming a PRO (Press Release Optimizer). We will take a look at the relationship between your company’s overall SEO and Press Release Optimization strategies. As we walk you through the steps of building an optimized press release you will have the opportunity to pick up a few tips and tools as well as learn the long term benefits of being a PRO. This event is free for all attendees.

Wednesday, September 15 at 8:30am CT
Houston City Club
One City Club Drive, Houston, TX 77046

To register: RSVP to Jessica Anderson at 713-871-1900 or email Jessica.Anderson@businesswire.com

Social Media ROI: Being Seen is Not Enough

Hosted by Business Wire Cleveland [Columbus Event]

Your organization has started blogging, tweeting and updating your Facebook status, but is it working? If you’re like many communications professionals today, you may not be sure how to quantify the success of your social media efforts. Join our expert panel in Columbus for a discussion on setting goals for your social media campaign and arming you with the tools you will need to generate both quantitative and qualitative results. Bill Balderaz, Founder, Webbed Marketing will moderate the panel, which also includes: Dave Culbertson, Owner, LightBulb Interactive; Lora Deeds, Senior Public & Analyst Relations Specialist, Quest Software; Amanda Murphy, Assignment Editor, WCMH-TV; and Nate Riggs, Principal & Lead Social Web Strategist, Social Business Strategies. This event is free for all attendees.

Wednesday, September 15 at 8am ET
Fawcett Conference and Event Center – Alumni Room
The Ohio State University, 2400 Olentangy River Road, Columbus, OH 43210

To register: RSVP to Melissa Chambers at 800-769-0220 or email Melissa.Chambers@businesswire.com

“Does your Tweet Count?” Journalists and a PR Professional Talk

Hosted by Business Wire Phoenix

Join Business Wire Phoenix for a free luncheon and meet the media event about how reporting has evolved amid the popularity of social media websites such as Twitter and Facebook. Chad Graham with the Arizona Republic and Tim Vetcher from ABC 15 News will be discussing how social media has affected traditional news reporting while Cindy Kim of JDA Software will be providing her own unique insight on pitching stories from a public relations perspective. This event is free for all attendees.

Friday, September 24 at 11:30pm PT
1475 N. Scottsdale Road, Alliance Room #365, Scottsdale, AZ 85257

To register: RSVP to Billy Russell at (480) 990-9942 or email billy.russell@businesswire.com

Meet the Media Breakfast and Panel Discussion with DC-Area Technology Journalists

Hosted by Business Wire DC

Join Business Wire’s DC office for breakfast and a panel discussion featuring technology journalists from some of the area’s top publications. Listen as they share their thoughts on what makes a good story and learn how your organization can increase its chances of being covered by the media. Panelists include: Paul Sherman , Editor-in-Chief, Potomac Tech Wire; Cecilia Kang , Technology Reporter, The Washington Post; Nick Wakeman , Editor-in-Chief, Washington Technology; Gautham Nagesh , Technology Reporter, The Hill; Bill Flook , Staff Reporter/Technology, Biotech, Venture Capital, Washington Business Journal. This event is $10 for all attendees.

Wednesday, September 29 at 8am ET
Marriott Tysons Corner
8028 Leesburg Pike, Vienna, VA 22182

To register: RSVP to Neelima Yelamanchili at neelima.yelamanchili@businesswire.com

For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit http://www.businesswire.com/portal/site/home/business-wire-events.

Follow Business Wire events on Twitter! Hash tag #bwevents


Social Media ROI in Cincinnati

May 14, 2010

On Wednesday, May 12, PR and marketing professionals from the Greater Cincinnati area attended our event, “Social Media ROI: Being Seen Is Not Enough.”  Our expert panel consisted of:

The panel addressed an audience of around 36 people who came to The Phoenix on a rainy morning to hear them discuss topics related to the adoption, uses, benefits and pitfalls of social media. Moderator Michael DeAloia got the ball rolling with a short PowerPoint presentation, then asked the panel to define social media and took off from there.  Each of the panelists was asked if there was a key metric they would consider for measuring ROI for social media.  Daniel Lally feels that it depends on what your strategy and goals are, while Krista Neher takes a different approach:

Later, the panel was asked to explain what they felt was the business rationalization for the use of social media. After James Pilcher discussed using it to confront business/branding problems, using the infamous “Comcast Technician Sleeping on my Couch” video as an example, an audience member asked whether stories like Comcast’s were why some companies are reluctant to start using social media:

There’s a genuine upside to getting into the social media sphere, as Pilcher demonstrated with a story about how Procter & Gamble is using social media strategies to combat negative stories, and their customers are helping:

The panel covered other topics, ranging from whether Google is still the most important outlet on the internet (a unanimous “YES”) to how social media is changing journalism to whether social media is here to stay.

The entire event, with all the questions and answers, will be available for download on Monday. Check back here or on our Twitter feed for updates.

Be sure to look for upcoming Business Wire events both in your area and online, and follow the #bwevents hashtag on Twitter for live updates from our events and webinars.


Upcoming Business Wire Events – May 6 Edition

May 6, 2010

Upcoming Business Wire Events

Join Business Wire experts in your area for media breakfasts, panel discussions and other insightful events. We bring local media members and industry thought leaders to your market to discuss today’s most relevant topics, from writing for SEO to marketing with social media. Best of all, Business Wire events are usually free of charge. Check out some of our upcoming events in your area:

How to Add Video into Marketing, PR and Social Media Programs to Increase Lead Conversion

Hosted by Business Wire Silicon Valley

Business Wire Silicon Valley partners with MEDIAmobz & Visible Gains to host this breakfast and panel discussion on using video to engage and convert leads.  Panelists Linda Crowe, Marketing Consultant, Former Group Manager, Media & Production, Sun Microsystems; Dos Dosanjh, WW Customer Solutions Manager, Marketing, Cisco Digital Media Creative Services, Cisco; Jay Durgan, Head of Business Development, MEDIAmobz; Cliff Pollan, Co-Founder & CEO, VisibleGains; and Mark Rotblat, VP, Business Development, Tube Mogul discuss how to integrate video across marketing channels to increase awareness, lead generation and conversion. The panel will give tips and tricks for engaging video for lead general, as well as share mistakes to avoid. This event is free for all attendees.

Visit the BW Events Page to see a video preview of this event.

Tuesday, May 11 at 8:30 am PST
TechMart Networking Meeting Center
5201 Great America Parkway, Santa Clara, CA 95054
To register: RSVP to Sandy Donnelly at 415-986-4422 x561 or email sandy.donnelly@businesswire.com by May 7

Social Media ROI: Being Seen is Not Enough

Hosted by Business Wire Cleveland [Cincinnati Event]

Your organization has started blogging, tweeting and updating Facebook, but is it working? Like many communicators, you may be unsure how to quantify the success of your social media efforts. Join Business Wire Cleveland and a panel of experts for a discussion on social media ROI measurement. Michael DeAloia of Tech Czar will moderate the panel, which also include Krisa Neher, CEO of Boot Camp Digital, Daniel Lally, VP, Pinger PR at Powers Agency and James Pilcher, Business Projects Reporter at The Cincinnati Enquirer. The panel will give advice on setting goals for your social media campaign and arm you with the tools you need to generate both quantitative and qualitative results. This event is free for all attendees.

Wednesday, May 12 at 8:00 a.m. ET
The Phoenix – Cincinnati Room
812 Race Street, Cincinnati, OH 45202
To register: RSVP to Melissa Chambers at 800.769.0220 or email melissa.chambers@businesswire.com by May 5

Media Relations Boot Camp

Hosted by Business Wire Philadelphia

Join Business Wire Philadelphia and a panel of media relations experts for a discussion on getting your news heard over the background noise. Learn about the numerous platforms in today’s communications landscape to reach the media, industry associates, investors & the public. Michael Smith, PhD, Associate Professor of Communication at La Salle University will moderate the panel, which includes Bernard Dagenais, Editor, Philadelphia Business Journal; Mike Armstrong, Business Columnist, PhillyInc Blog Editor, Co-Host of Philadelphia Business Today, Philadelphia Inquirer; Michael Wood, Sr. Manager, Communications, PECO; and Alex Hillman, social technology and community developer, co-founder of IndyHall. The panel will discuss tactics for determining which platforms are best for which audiences, pitching those audiences, the differences between social, mobile and traditional media platforms, and how to use each correctly. This event is free for all attendees.

Wednesday, May 12 at 8:00 a.m. EDT
University City Science Center
Conference Room Fuller A&B, 3711 Market Street, Ste 800, Philadelphia, PA 19104
To register: RSVP to Kate Carr at 610.617.9560 or email kate.carr@businesswire.com

Best Practices for Working with Journalists in an Ever-Changing Media Landscape

Hosted by Business Wire Minneapolis

Join Business Wire Minneapolis & NIRI Twin Cities for this breakfast and a panel discussion with area journalists. Panelists Brad Allen of MinnPost, Dirk DeYoung of The Minneapolis/St. Paul Business Journal; Annie Baxter of MPR, Jason DeRusha of WCCO-TV and Ann Harrington of The Pioneer Press discuss best practices for media relations professionals in today’s changing media landscape. This event is free for Business Wire and NIRI members and $25 for non-members.

Thursday, May 27 at 8:00 a.m. CT
Graves 601 Hotel
601 1st Ave North, Minneapolis, MN 55403
To register: RSVP to Jane Cracraft at 612.376.7979 or email jane.cracraft@businesswire.com by May 14

For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit http://www.businesswire.com/portal/site/home/business-wire-events.

Follow Business Wire events on Twitter! Hash tag #bwevents


Social Media ROI – It’s all about $$$

November 17, 2009

How do you know if your organization’s social media participation is producing a good return on your investment (ROI)?

According to a panel of Cleveland social media experts, it’s all about converting your tweets, Facebook status updates, blog posts, etc. into dollars in the bank.

Panelists at The City Club of Cleveland on November 12 included (in picture below seated from left to right):

Cleveland Social Media Panel

The panelists, moderated by “Tech Czar” Michael DeAloia, LNE Group (at lectern in picture above), explored the definition of ROI as it applies to social media and provided tips to the audience of about 80 guests for getting the most out of their social media participation.

Michael kicked off the discussion by asking the panel why so many organizations are disappointed in social media the first time they try it.

According to Jason, organizations are often disappointed in the results because they didn’t set clear goals from the beginning. The key to measuring ROI for social media is determining ahead of time what you want to get out of your social media participation and how you’re going to measure it.

John says your goal should be to measure the financial gains that result from your social media participation. Whether you want to generate increased revenue from Twitter followers who buy your products, or decrease costs by managing customer service issues from your blog, the bottom line is that true social media ROI comes in the form of more money for your organization.

Sentiment also comes into play when talking about social media measurement, which can make determining total ROI a bit difficult, says George. Intangibles such as the tone of the comments about your organization posted online contribute to the success of your social media participation but are not as easily quantified.

Dominic advises organizations to monitor what is being said about them online and get involved in the conversations. Responding promptly to both positive and negative feedback can create more positive sentiment toward your organization, which could in turn result in more people willing to do business with you.  All of this social interaction is searchable, so how you engage with people online will affect interactions later on.

Monitoring what is said about your organization online can also give you an idea of where you should concentrate your social media efforts. The people who are talking about you will determine where you will need to be, added Dominic. It’s all about being in the right place at the right time so you can engage the people who are most interested in your organization.

That doesn’t mean you should bombard your social media audience with a sales pitch. The panelists each stressed that social media should be used for building relationships and creating positive sentiment toward your organization online.

“Social media includes the word social for a reason,” said John. It’s important to spend the time to create quality content that will draw people to you and want to engage in conversation with you. Sales pitches will likely turn people off.

George pointed out that you can start to identify “brand ambassadors” online who spread good news about your organization and draw more people in. Your brand ambassadors will soon become your best salespeople. As Jason described it, “social media is word of mouth published.”

Bottom line, before jumping into social media it’s important to set clear goals and to understand that it takes time to build up good relationships with your audience. When you choose to invest the time it takes to engage your audience and connect with them personally, your return on that investment will be significant.

Panelist John Heaney has made video of the entire session available, which you can watch via the embed below or visit http://www.viddler.com/explore/orangeenvelopes/videos/7/.

For more information about social media ROI, the panel recommends that you visit http://thebrandbuilder.wordpress.com.


Follow

Get every new post delivered to your Inbox.

Join 46,791 other followers

%d bloggers like this: