PR Debate: Google vs. Facebook: Which Platform Should You Really Care About?

December 22, 2014

By Hannah Kelly, Business Wire Paris

The changing face of the news coverage and visibility scene

It’s the hottest debate in 2014: SEO for discovery or social sharing for impact?

2014 started off innocently enough.  First Google Hummingbird made major changes regarding news release visibility.  Then midway through the year Facebook launched FB Newswire, to increase the visibility of news.  Suddenly it was clear.  Facebook and Google were directly competing to see which service was more effective at surfacing a story and driving action because of it.
google vs facebook
Fact:  Both Google and Facebook are hungry for your news.

Recently, Parse.ly investigated data from around 8 billion page views of approximately 200 news sites with the results that 38% of referrals were generated by Google and 26% by Facebook.  While this statistic may not help Google overtake Facebook in the race to win the visibility war, it does providing an interesting opportunity for communicators.  If your published news piece can generate visibility on both Google and Facebook, you can generate more than 50% of your inbound traffic with (relatively) little effort.

However, the type of news that is sought after by these sites is slowly shifting. In both cases, Google and Facebook first relied on algorithms to determine which news to surface.  Unfortunately, this caused a plethora of misleading articles by less trustworthy “media outlets” to rise to the top.   These algorithms were adjusted greatly on both platforms this summer when Google and Facebook users revealed that they crave “real news” vs. click bait.

In an effort to continually refine results, these algorithms are continuously updated to reward authenticity and engagement. Google’s most recent changes to  Google Penguin, Penguin 3.0, on October 17, 2014, focused solely on overcoming link schemes that manipulate the ranking of a webpage (and the news story hosted there).

So what does this mean for your news?
As more and more refinement is done to ensure only high quality news is surfaced when searched on Google or on social networks, there are a few things today’s communicators can do to make sure their news is not only seen, but shared.

  1. Be descriptive in your headline

The more descriptive the title of your article, the more likely people are to read it, visit your page, and thereby increase your page ranking. News releases are known for their relatively long ‘uninteresting’ titles – but now the tables have turned. Readers know exactly what to expect from your release, which comes as a great relief after having spent significant time browsing through articles only to discover that they are not quite what was promised with the first click.

  1. Write a concise, accurate article

Now that your title has drawn readers in, the idea is to hold their interest. Long rambling paragraphs will not do this. Keep your information as succinct and on point as possible – engage the audience through a direct approach. To give you an idea, the ideal length for a news release is no longer than an A4 page.

  1. Contact information

This is crucial. If the reader has any further questions, they will want to contact you. The worst possible thing to happen at this stage is to struggle to find any method of contact. Include your Twitter, your Facebook, your Google+ – all and any possible ways of getting in contact. Not only does this ease contact between your company and the reader, but it also allows your news to be shared back with direct links.

News releases, especially those distributed by a commercial newswire such as Business Wire can help your distribution reach, and engage and activate audiences on both Google and Facebook platforms. Every news release jumpstarts a range of actions from coverage to sharing, each that directly impacts visibility within both Google and Facebook.  Business Wire’s wide distribution circuits, unique journalist lists and most of all, our “share” tools allow you to publish and share your articles within seconds. With over 50 years in the industry, we can help you tailor your distribution effectively, thus greatly increasing your traffic growth.


Business Wire Los Angeles: Why 2015 Will Be the Year of PR

December 17, 2014

By Sean Markham, Account Executive, Business Wire Los Angeles

As we wrap up 2014 and head into 2015, the media landscape has changed dramatically. But there remains this constant: news is the top shared content across all channels. How to generate editorial coverage, the role of the press release, social media and WOM in the marketing funnel were just some of the topics covered at a recent breakfast event hosted by Business Wire. Held on Thursday, December 11 at The Olympic Collection Banquet and Conference Center, a diverse group of Los Angeles-area PR professionals gathered to listen to Business Wire’s very own Director of Social and Evolving Media Serena Ehrlich (@Serena) discuss the myriad challenges and opportunities for communications practitioners.

If news and editorial coverage is the most shared content, who creates this content? “You guys do. All of you in this room,” Ehrlich emphasized to the engaged audience.

Infographic provided by MediaLeaders

Among the many important takeaways from this event is the crucial role multimedia plays in standing out in the crowded field of news. Releases with images or video receive 3X more impressions and engagement than their plain text counterparts.

During her comprehensive discussion, Ehrlich also shared insights on several social media tools to use in your PR efforts, including ClickToTweet, TweetReach, the LinkedIn Long-Form Blog Service as well as Google URL builder.

Here is a recap of Ehrlich’s presentation, which will help prepare all PR pros for the year ahead:

Media Has Changed

  • The role of the news release: Today the press release = action document that jumpstarts action within all target audiences
  • News releases align to the marketing and sales funnel and increase: Awareness, Discovery, Brand Reputation, Message Adoption, Conversations, Inbound Traffic, Intent and Conversions
  • Releases should not: Act as a stand-alone sales tool, replace customer service, be text only, work in a vacuum and work without support
  • News doesn’t go viral just by being issued. PR professionals will need to do work (social sharing, etc.) to make news releases go viral.
  • Journalists are held to three core metrics:  inbound traffic, social shares, time on site
    • Tip: Socially share out any coverage you receive to help reach these metrics
    • Tip:  Video is the perfect access to increase time on site
  • Many adults are now getting their news from social media networks

Social Media Has Changed

  • Every single major social network is showcasing news articles, reputable content and multimedia, perfect for PR
  • Tweets that include a photo or video receive 3 to 4x higher engagement
  • Tweets including multimedia uploaded via Twitter receive 150% more RTs
  • Facebook photos receive 53% more Likes, 104% more comments and 84% more CTRs on links
  • Facebook shares your updates based on the assets your audiences likes best. Meaning if you are not a video person (a rarity these days since 63% of the world are visual learners and rely on video for information) then FB will not populate many, if any, videos on your News Feed.
    • Tip: Text which kind of audience follows your fan page. Post a video, then post a link, and, finally, just post a photo and see which posting gets more impressions and engagement
  • LinkedIn is top B2B platform
    • Tip: Use the LinkedIN long form content blog service to increase reach within this platform
  • Millions of videos are watched on YouTube every day; 33% of YouTube searches are news related

Multimedia is the #1 Way to Increase Press Release ROI

  • Almost 65% of the world’s population are visual learners. Text-only press releases no longer work with this highly visual audience.
  • Releases with images or videos get 3x more engagement and impressions than plain text news
  • 1 minutes of video = 1.8 million words
  • Photographs do not need to be translated

Press Release Tips

  • Write for your highly targeted audience
  • Post a blog answering all the questions your release will generate to ensure message adoption
  • Photos and videos are no longer optional when looking for coverage
  • Use Google Tools!
  • Search bar – helps determine key phrases used most by searchers
  • Use URL trackers to track actions taken by readers on your website
  • Drive social sharing with Click to Tweet
  • Hashtags should be specific (use hashtag.org to see volume)

Read more about this event and all Business Wire events by following the #BWChat hashtag.

Like this post?  Click on this link to tweet it out: http://ctt.ec/Iad8e


The Hive – The Buzz and Business of Blogging in Europe

July 31, 2014

By Kai Prager – Senior International Media Relations Specialist

The Hive – The Buzz and Business of Blogging in Europe

Picture provided by Elisabetta Rizzato, Italian Bark (http://www.er-interiordesign.com/)

Two stops from Copenhagen Main Station I stepped off the local train. I looked around and had the feeling I was in a different city:  No historic buildings, no boats … just a few apartment buildings and a modern structure in the background. I took to the street with my little map and tried to decide which direction to go.  I saw two women leaving the station as well and asked them for directions. They pointed toward the modern structure. They were also on their way to the conference, and five minutes later we entered The Hive together, like three eager bees.

The Hive styles itself as “The European Blog Conference.” Visitors came to Denmark from all over Europe, from Iceland to Italy and from Hungary to the Netherlands, to attend. Some of the participants even crossed the Atlantic to take part in the conference, taking the scope as far as the U.S.

Attending the keynote I noticed a main theme that appeared in one form or another throughout the event: Authenticity.

Katie Treggiden, Confessions of a Geek Designer

Katie Treggiden, Confessions of a Geek Designer

Katie Treggiden, who runs the blog Confessions of a Geek Designer, gave an engaging speech about finding –and writing in — one’s own voice and theme. She said this is essential to attracting a core audience who visit the blog regularly. Broadly styled writings, on the other hand, don’t aggravate anyone.

The next speaker, who showcases authenticity with every post, is the charming Anne Faber.  She discussed how Anne’s Kitchen  turned from a blog to both a book and a TV show. The secret to her success is her love of food and cooking which she convincingly applied to her blog and later adopted for publishing efforts and a career as a television presenter.

The Hive hosted a wide range of keynotes and workshops showcasing helpful tools for bloggers, from social media and SEO to storytelling and photography. There were helpful tips for those who want to turn their blog into a business, such as including ads, tying in a shop or offering other services. But it was also stated that all efforts to gain revenue should fit the overall concept of the blog; otherwise, the authenticity of the blog would be damaged.

After two days at the conference, and talking to bloggers from all over Europe and beyond, I left with the realization that blogging transcends borders and connects people all over the world. Blogging provides the possibility to look closely into a special subject that can attract readers everywhere. It permits the use of a wide array of media like text, film, audio and images. But most important, a blog should be authentic and true to its theme and style.

 

 

 

 

 

 

 

 


Social Media, Wall Street, and the Big Questions Still Being Asked

July 10, 2014

By M. Joe Curro, Media Relations Specialist, Business Wire

Show me something innovative, not just new. I have a wide range of interests, but one thing that really gets me going is finding a creative approach, a new way of presenting what I’ve seen before. A triple-A game studio released yet another first-person military simulation? Meh. Astoria is getting another fusion restaurant? Yawn. Netflix is suggesting another season of Star Trek… OK, bad example. How do they know me so well?

I had the opportunity to witness a creative approach last Thursday at PRSA-NY’s inaugural #SocialWallStreet Meetup. Held at the Museum of American Finance, the event featured a discussion of how to address the questions facing Wall Street’s use of social media. New regulations have been passed, but few companies seem eager to embrace the opportunity. The decision to frame the event as an “unconference” was more than the cheerful adoption of an undefined buzzword. It was brilliant.

prsa socialwallstreetBusiness Wire has been a part of this debate for years, encouraging our clients to use social media channels as part of a well-rounded communications strategy for both PR and IR. While there are plenty of risks to keep in mind, social media has the potential to be incredibly valuable. I was glad to see that Business Wire’s message has clearly been getting out there. As a refresher, check here for a white paper on the risks and rewards of social media for regulated companies.

David Rosen, SVP of Digital Corporate & Public Affairs at Edelman, ably played MC to a group of about 50 participants from agencies, financial companies and others. David got the ball rolling by laying the framework for the day — namely, that we were not there to debate whether or not permission had been granted from a regulatory standpoint for companies to use social media. We were working from the assumption that it had, and the question we needed to answer was: Now what?

The event started with brief presentations and a free-form Q&A session with David’s experts, Joyce Sullivan, VP of Social Business Programs at Socialware, and Tom Chernaik, CEO and Co-Founder of CommandPost/CMP.LY.  We then brainstormed in groups of five or six, while David, Joyce and Tom circulated among us, and came up with the most immediate concerns preventing a company from embracing social media as part of its communications strategy.  Once we had around two dozen questions, we voted to determine the top six that we felt needed the most urgent attention. Each group took one question and proposed specific answers that could be implemented to address the concerns of cautious social media adopters.

The groups considered:

  1. How to convince senior management that social media isn’t just for teenagers
  2. How to make the business case for social media
  3. How to create compliant content
  4. How to help people realize that social media is more than just Twitter
  5. How to do real-time response
  6. How to respond if your social channels are hacked

We arrived at some clever answers and heard a broad range of ideas. But the part I like best is that we’re not done. The #SocialWallStreet event was not intended to be a one-off experiment. It was a seed to get a conversation growing in our industry. There will be future Meetups (and I look forward to them), but we should be talking about this constantly.

The answers proposed by the attendees of Thursday’s event can be seen here. I invite anyone and everyone to join the conversation, and if you’ve got an idea to share, let us know.  Post a comment to the event summary. Start a debate within your own company. Heck, send me your idea! This is just going to get more interesting, and I want to see how it turns out.

Joyce captured the attitude of the event perfectly as she wrapped up her opening remarks: “The regulations are in place, but you’re all waiting for someone to give you permission. OK, fine. I give you permission. Now get to it.”  Sounds good to me.


Twitter Introduces a New Mute Feature

May 19, 2014

Have you heard about Twitter mute?  The new feature gives Twitter users the option to stop (or mute) unwanted tweets from showing up in your timeline. Business Wire’s Senior Vice President of Global Marketing, Tom Becktold, discusses this new feature in CommProBiz.  Tom goes beyond the idiosyncrasies of the feature, talking about how you can prevent your account from being muted.

Some of the key points include.

  • This feature will not block the person from sending you a direct message.
  • Muted users can still interact with your tweets.
  • The user will not be aware they are being muted.
  • All of the previous tweets, prior to muting that user, will still show up in your timeline.

Twitter, social media , mute feature
Do you believe that Twitter has offered a solution that takes away the guilt of unfollowing someone while adding value to your twitter experience?

Will you use this new Twitter feature?

Let us know what you think.

Read the full story: http://bit.ly/1lFpBqV
Retweet the story: https://twitter.com/BusinessWire/status/468416364432990208


Kraft Strikes Cheesy Gold at Super Bowl: A Lesson on Turning Crisis into Opportunity

May 19, 2014
Meghann Johnsonby Meghann Johnson, Sales Manager, Business Wire Chicago

Crisis communications: two words that can mean success or failure for any organization. No matter what industry your business operates within, there are always threats that can sour public opinion, create a media firestorm, or worse yet, ensnarl your company in legal battles. Given this, crisis communications may be the two scariest words in PR.

But what if companies used information gleaned from crisis situations to improve their value proposition? Or took the opportunity to listen and react to their audiences? Kraft’s Velveeta brand recently did just that.

Kraft’s Super Bowl Meltdown

As reported by AdAge,  in the weeks leading up to this year’s Super Bowl, Velveeta had a shortage of its popular processed cheese product. This dilemma was jokingly dubbed by media as the “Cheesepocalypse” and even birthed its own hashtag. Almost immediately, brand aficionados took to social media to declare their love of the brand, desperately urging Kraft to find a solution. As a result, the topic soon went viral (I even received an email from an old college roommate about the news).

By the time the topic had reached a frenzied level, Kraft’s spokeswoman Jody Moore issued a statement to quell the chatter and put the situation into perspective, stating, “Given the incredible popularity of Velveeta this time of year, it is possible consumers may not be able to find their favorite product on store shelves over the next couple of weeks. Our retail customers are aware of the situation and we expect it to be a short-term issue.”

By February, the crisis had been averted and fans enjoyed their Super Bowl dips. But in the end, the real winner was Kraft, who was able to identify their most active brand advocates (and detractors) by closely monitoring social media conversations. This led to the emergence of so-called “Super Consumers,” or people with a high affinity for Velveeta. Now, Kraft is engaging them further through focus groups and meal diaries in order to understand what ads and products are most appealing to this meaningful market. This could yield big insights and it only took one minor cheese meltdown to happen.
cheese-lo-res

Post-Game Huddle

So what lessons can be learned from the Cheesepocalypse? Number one is that crisis communications is all about planning. It’s important to craft a plan that has time to evolve and change, as opposed to creating a strategy once the wheels are in motion. For tips to ensure your company is prepared, check out this article from Hutchens PR (http://hutchenspr.com/resources/crisis-communications-tips/).

As important as planning may be, however, it can be just as critical to glean insights once the crisis has occurred. In Kraft’s situation, the company identified loyalists on social media who are likely to help grow the brand over time. This is the case for any company in the public spotlight as 43% of online news sharing occurs via social media networks.

Employing a social media monitoring service such as Business Wire’s partner, NUVI, is key for any company needing to identify and understand the voices impacting their brand. And with NUVI, it’s easier than ever before to instantly see what people are saying about you across the Internet, respond to the most important conversations and influence behavior in real time. All brands should be in tune with the conversations taking place about them, in times of crisis or not. And once these influential voices have been identified, savvy companies will employ a robust influencer program to continue to engage and build affinity among their key audiences. For steps on creating, and successfully executing, an influencer program, check out our recent blog post on Bulldog Reporter (http://www.bulldogreporter.com/dailydog/article/thought-leaders/the-age-of-influencers-how-to-engage-influencers-to-amplify-your-pr).

So next time you have a crisis situation, be sure to employ pre- and post-event tactics to ensure you’re able to capitalize on your #Cheesepocalypse moment.

Interested in learning more? Keep following the BusinessWired blog to stay on top of the latest social media updates and please contact us with any specific questions you have!

Meghann Johnson is the Regional Sales Manager for Business Wire Chicago and a devout follower of PR trends. Connect with her via Twitter @MeghannJohnson5.


PR Pros Bridging Industry’s Divide with Social Media

April 25, 2014

In case you missed it, Business Wire’s editor Luke O’Neill  wrote an article in PR Daily that discusses the gap between social and PR . In the story Luke discusses how social media is part of the requirements for a PR professional including how traditional media consolidation and the rise of social media as a channel for news and commentary were the main forces merging the two sides.

Some of the key focus points include:

  • The best communication programs use both traditional PR and social messaging to ensure maximum reach and return on investment.
  • PR people should embrace the idea that different people from their organization are communicating interactively online.
  • Organizations have embraced social by inserting social sharing prompts within their news releases to initiate sharing from the release end.

    business-pros-bridgePlease give us your thoughts on the story. Does this change your view on the role of a public relations practitioner?

 

 

Read the full story http://www.prdaily.com/Main/Articles/16291.aspx#
Retweet the story https://twitter.com/BusinessWire/status/459048767010775040


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