Boston PR Groups Suggest Social Media Strategies for Success

February 17, 2011
by Liz Koch, Media Relations Representative, Business Wire/Boston

Liz Koch

Social Media Club Boston and Publicity Club of New England co-presented an evening panel discussion on social media campaign successes using Facebook, Twitter and blogging. The Social Media Club Boston chapter hosts programs that promote and educate anyone interested in learning more about social media literacy and best practices for social networking. The Publicity Club of New England promotes and encourages the profession of public relations by holding monthly educational programs, maintaining a job bank, and hosting the annual Bell Ringer Awards.

The discussion, hosted by Constant Contact, was shaped by a dynamic panel of speakers and led by moderator Julie Hall (@juliehall) of Schneider Associates (of the Tweet Me Sweethearts campaign). Panelists included Amy Kenly of Kalypso (thought leadership and “thoughtware”), Tyson Goodridge of Dialogue, Evan Falchuk of Best Doctors, Josh Mendelsohn of Constant Contact, Joselin Mane of 451 Marketing (and @BostonTweetUp founder) and Mike Proulx of Hill Holliday.

Photo credit: Todd Van Hoosear (@vanhoosear on Twitter)

Some of the practical social media strategies shared included:

  • The quantity of fans/followers your organization has is less important than how effective that same group is in promoting you to others. You have to be sure you are giving them the right tools to market for you. For example, if offering a discount for checking in with FourSquare at a restaurant garners 10 new patrons for a lunch special, this is more valuable than 100 followers who don’t ever visit the restaurant. Joselin Mane used Turner Fisheries as an example: The restaurant went from not being open for lunch to serving 40 plates regularly.
  • Visitors to your website or brick/mortar business that came from an existing social network were more than three times as likely to share your message than those who happened upon it. For example, Mike Proulx of Hill Holliday described a campaign for which Marshall’s engaged in producing “haul videos,” a social media format which already had credibility with teen shoppers.
  • Don’t get hung up on “the next big thing” – this adds extra distance to the social media learning curve. Instead, utilize the current available networking strategies!
  • Use a URL shortener (in your tweets, press releases, etc.) that provides analytic data like clicks, traffic, and sources. Bit.ly offers free analytics for any link as well as a host of other tools.

For additional insights from the program check out related tweets under the event hashtags #PubClubofNE and #SMCBoston.


Marketing Professionals Go in Depth on Engagement at Social Media Masters

February 15, 2011

by Amy Yen, Marketing Specialist, Business Wire LA

Last week, Business Wire was proud to be a sponsor of Social Media Club’s Social Media Masters workshop, a one-day program in San Diego offering advanced social media training in a unique format. Brian Solis, author of Engage, was the keynote speaker for the event, which also featured dedicated workshops for Facebook (led by Murray Izenwasser), LinkedIn (Chuck Hester & Neal Schaffer), Twitter (Carri Bugbee) & social media monitoring (Paul Dyer & Kelly Feller).

Here are some highlights from Brian Solis’s keynote and the closing panel discussion on integrated marketing:

  • Social media is an earned privilege. A ‘tweet this’ or ‘like us’ button on its own doesn’t mean anything. Ask yourself why audience should care. You have to compete for every ‘like’ by being compelling.
  • Influence is not popularity. A large number of Twitter followers or Facebook likes doesn’t necessarily equate to the capacity to change behavior or perception.
  • What used to be an audience is now an audience with audiences. An average Facebook user has 130 friends. An average Twitter user has 140 followers. Everyone is now their own distribution channel.
  • Context, not content, is now king. People want to feel that the great content they are seeing was created for them specifically, on the network that they are on. Don’t blast your message identically on every network, customize it to the platform.
  • Social media marketing should not be done in silos. Tactics like Facebook, Twitter, LinkedIn, etc should be integrated and linked with traditional marketing channels. Don’t focus so much on the tools, just focus on what you want to do, then find the right distribution point for your message.

Speaker Chuck Hester talks about LinkedIn

Here are some tips & insights from Chuck Hester & Neal Schaffer’s session on LinkedIn:

  • A LinkedIn profile is not an online resume. It’s an online portfolio. LinkedIn is not just for job seekers.
  • Optimize your LinkedIn profile for search by putting keywords in your headline & summary. Don’t leave your headline as your current title; use the terms people are likely to search for.
  • When adding people to your network, don’t send the generic “I’d like to add you” message. Personalize your invitation & ask what you can do for the connection.
  • Include up to three URLs in your profile. Besides your website, one good one to include is the URL for your media center or online newsroom.
  • Users can follow & recommend companies on LinkedIn. Company pages have a section where you can highlight specific products & services.
  • LinkedIn groups are a good way to promote best practices & position subject matter experts. Leave your group open to ensure discussions get indexed. Be descriptive in the titles of your groups: use keywords you want to come up in search.
  • Consider creating subgroups to enhance the SEO of your LinkedIn groups. Each subgroup & main group gets indexed separately, so you can target keywords in your descriptions to different audiences. For example, a subgroup for “LA tech jobs” under the main group “tech jobs” further targets by geography & would show up under a search for “LA jobs” when the main group might not.
  • Include your LinkedIn, Twitter & other social media profiles in your press release contact blocks.
  • Treat your connections on LinkedIn & other networks like they are physically in front of you.

For more tips on LinkedIn, see Guy Kawasaki’s classic blog post, 10 Ways to Use LinkedIn. You can also find Business Wire on LinkedIn.

See more live updates from this event on Twitter: hash tag #smm11


San Francisco PR Pros Discuss Today’s Global Mobile Social World

April 29, 2010

More than 90 PR and IR professionals joined our Business Wire San Francisco media breakfast panel at Autodesk’s Gallery Conference center on Thursday, April 15th, in San Francisco, CA for “Navigating Today’s Global Mobile Social World from a PR Perspective,” an engaging discussion on the state of social media, best practice case studies, trends and online community management.

Moderated by Monika Maeckle (far left), Vice President, New Media, Business Wire, the thought leaders and panelists included (L to R):

  • Kimarie Matthews, Vice President, Customer Advocacy and Loyalty, Wells Fargo Bank, Internet Services Group
  • Rachel Polish, Vice President, Ogilvy’s 360 Digital Influence
  • David Toole, Founder and CEO, MediaMobz
  • Chris Heuer, Founder, AdHocnium and Social Media Club
  • Maura Ginty, Customer Experience, Worldwide Marketing, Autodesk

Here are some notes from each of our panelists from the discussion:

Kimarie Matthews

  • Her Wells Fargo team leads Customer Advocacy and Loyalty for Wells Fargo’s Internet Services Group.
  • Her group manages a variety of programs that enable the company to listen, respond and act to improve the customer experience, including Wells Fargo’s two Twitter channels: @Ask_WellsFargo and @Wachovia.
  • They strategically have chosen a non “corporate communications” voice to relay posts and messages to there online community and customer base.
  • They have many campaigns like “Mobile Mondays” to engage their community online and in the social sphere.

Rachel Polish

  • The 360 Digital Influence team, Ogilvy PR’s global, digital world of mouth marketing practice, is designed to manage brands at a time when anyone can be an influencer and we are all influenced in new ways.
  • The team’s focus is on engaging through conversations, outreach to new influencers and word of mouth marketing.
  • She’s also a member of the U.S. Coast Guard Reserve, where she still serves as a public affairs specialist. The social media rule they apply is simple: If you have “done it,” then you have the perspective and understanding to engage customers, community in social realm.
  • Companies must listen first and really do there homework and research before engaging customers or prospects with social media.
  • Her tried and tested method has a name: LPEAO. Customer mapping should follow a process and strategy similar to this:
    L = listen
    P = plan
    E = engage
    A = amplify
    O = optimize

David Toole

  • Virgin America/ airline industry experience that speaks to the value of reaching out. He used Twitter to send message to the airlines regarding flight times and status and was pleasantly surprised with how quickly he was answered. Companies must observed and fix old structure of communicating with customers.
  • Social media and the tools involved assist in the conversation you have with your customers and clients. The do not replace working systems.
  • Companies and organizations must have community managers that are actively listening to requests and customer support related matters and engage.

Chris Heuer

  • He believes the social media and online world industry must step up its ethics and SEO to enforce clear roles. He believes in the future, “certifications” will ensure a more transparent relationship for those creating the copy/posts and customers.
  • The airline industry were very argumentative with him after he posted a story that touched on his negative customer service experience. As this is now a “public sphere,” it’s prudent that internal and corporate communicators own their words.
  • The 80/20 rule applies to this social world that is still in an “infant” stage. 80 = attitude and 20 = aptitude. Therefore, a brand and communications plan muse embrace the public sphere that is non-traditional as this is now seen as social signaling, brand casting and pea cocking.

Maura Ginty

  • Maura established Autodesk’s first centralized SEO, web content, and social media platforms. She also created the company’s first series of best practices and led it’s cross-functional councils for these new forms of online marketing.
  • Maura’s next project will be the management of the company’s third global SEO case study
  • Important to view blog posts that have a rant like angle as an opportunity to reach out to your customers, influencers and online community of followers.
  • Her and her team were able to turn a potential negative online story into something positive by reaching out and showing value. This was directly visible by the comments that were posted following the media and pr outreach. They evaluated the need to spin ‘in’ correct noise and signal. Create filters to catch what you can. As the average person is consuming media- both traditional and non-traditional for at least six hours a day, it’s extremely relevant to your larger PR and IR plan.
  • Autodesk’s “Social web council” works with all departments of the company to fold in the best practices-like the PR, manufacturing etc. to keep afloat of changes and to link relevant announcements to a social media world.

Upcoming Business Wire Events – March 29 Edition

March 29, 2010

The Impact of Social Media on Traditional News Reporting

Join Business Wire experts in your area for media breakfasts, panel discussions and other insightful events. We bring local media members and industry thought leaders to your market to discuss today’s most relevant topics, from writing for SEO to marketing with social media. Best of all, Business Wire events are usually free of charge. Check out some of our upcoming events in your area:

Convergence, Citizen and Social Journalism: Strategies on Sending Your Press Release to Today’s Media

Hosted by Business Wire Florida

Join Business Wire Florida for a panel discussion on the changing landscape in media venue, platform and audience. Panelists Cindy Kent, Business News Desk at the Sun Sentinel; Margie Schneider, VP Operations for Ten Golden Rules; and Maria de Los Angeles, South Florida blogger, senior writer and forum editor for Miami Beach 411 will discuss the role of social media in the media world and options to get corporate messages out to industry followers, opinion leaders, stakeholders and the social community. This event is free for all attendees.

Tuesday, April 13 at 8:00am ET
Broward College, Willis Holcombe Center
111 East Las Olas Blvd, 12th Floor Boardroom, Ft. Lauderdale, FL 33301
To register: RSVP to Claudia Perez-Bonilla at 954.474.8833 or email claudia.perez@businesswire.com by April 9

Navigation in Today’s Global-Mobile-Social World: From a PR Perspective

Hosted by Business Wire San Francisco

Take your understanding of the online traditional media and the social media to the next level!  In this session, our panel of experts will address the changing landscape in media venues, platforms and audiences plus best practices to get corporate messages out and talked about in the expansive universe of industry followers, opinion leaders, stakeholders and social community.  They’ll discuss how social media and online search affects news reporting, corporate messaging (traditional and new), and the importance of envisioning the information you wish to deliver, as well as where to deliver it. Business Wire VP of New Media Monika Maeckle moderates a panel including Chris Heuer, Founder, AdHocnium and Social Media Club; Maura Ginty, Customer Experience, Worldwide Marketing, Autodesk; David Toole, CEO, MEDIAMobz; Rachel Polish, Vice President, Ogilvy’s 360 Digital Influence; BJ Fogg, Director, Persuasive Technology Lab, Stanford University; and Kimarie Mathews, Voice and Customer Experience, Wells Fargo Bank. This event is free for Business Wire members and $20 for non-members.

Thursday, April 15 at 9:00am PST
Autodesk’s Meeting Center
The Landmark @ One Market
One Market Street, San Francisco, CA 94105
To register: Please RSVP to Sandy Donnelly at sandy.donnelly@businesswire.com or call 415.986.4422 x561 by April 12

Meet the Media: How to Effectively Communicate Your Message

Hosted by Business Wire Los Angeles

Join Business Wire LA for breakfast and a “Meet the Media” panel discussion with local media members Eddie Chan, West Coast Financial Editor-in-Charge for Thomson Reuters; Alberto Mendez, Assignment Editor for KCBS-TV/KCAL-TV; and Kevin Davis, COO for The Wrap.com. The panelists will answer questions from the audience and share their tips for effectively pitching news media, strategies and tactics. This event is free for all attendees.

Thursday, April 15 at 8:00am PT
Olympic Collection Center
11303 Olympic Blvd, Los Angeles, CA 90064
To register: RSVP to Garrett Henricksen or Heather Hardge at larsvp@businesswire.com or call 310-820-9473 by Monday, April 12.

For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit http://www.businesswire.com/portal/site/home/business-wire-events.

Follow Business Wire events on Twitter! Hash tag #bwevents


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