The Daily Dog Interviews Marketing SVP Tom Becktold on PR’s Role in the Marketing Process

October 25, 2012

The Daily Dog, as part of their “Exhibitor Insights” video series from this month’s PRSA International Conference, spoke with Tom Becktold, our SVP Marketing, about how PR pros are in a perfect position to drive companies’ greater marketing messages, how social media has given PR a bigger presence in C-suite decision making, and how PR should be guiding marketing and advertising. Check out Tom’s interview with Richard Carufel below:


It’s All About Marketing and PR Convergence with Our New Smart Marketing Page

May 8, 2012
For professional communicators today, there is a growing understanding that PR and marketing efforts must work in unison to be most effective.  For example, the cost of the keywords that marketing bids on in their advertising outreach can be reduced when PR successfully gets those same keywords embedded and issued/posted/shared in their audience engagement efforts.

With press releases, we know that multimedia enhances click-thru rates and improves audience engagement.  When public relations leverages existing marketing assets, it reinforces brand messaging and helps marketing achieve the multiple touch points needed for audiences to act.  Both marketing and PR ultimately engage many of the same audiences by the very nature of how content is found and shared online.

For PR practitioners, this provides an opportunity to show how they can cost-effectively and measurably complement and boost the overall marketing impact.  As you build your next press release, work with marketing to develop and use common campaign keywords, add SEO-relevant, measurable touch points such as links from press release content deep into the organizations website, include “buy this” buttons and add multimedia visuals and videos, all driving measurable traffic, revenue and engagement tied to shared campaign objectives.

The launch of our new Smart Marketing Page provides a tremendously cost-effective new platform to achieve marketing/PR message unity that is measurable.  It helps PR grab a larger share of the marketing voice by pushing out press release and multimedia content via the powerful Business Wire news network to media and online audiences across the country, deep into your industry and around the web.  It also posts to our EON: Enhanced Online News platform, all designed to provide easy audience engagement and SEO-boosting exposure.

The Smart Marketing Page gives marketers a branded platform that is SEO friendly with assets that are easy to share, allowing for the inclusion of polls, multimedia galleries and custom branding.  It provides both with valuable multimedia tools and measurement metrics to evaluate and adjust campaigns against marketing objectives.

Check out the Business Wire SMP and see for yourself why we’re so excited about this new platform. Then contact your local BW account executive to get started.


Seeing the Big Picture: How PR Pros Can Use Infographics to Tell a Story

April 17, 2012
by Shawnee Cohn, Media Relations Specialist, Business Wire/NY
MRT

Shawnee Cohn

They say a picture is worth a thousand words, but what about a thousand hits? Defined as “graphic visual representations of information, data, or knowledge,” infographics are more likely to be shared via social media than your standard text article. Therefore, both journalists and PR professionals are taking notice of this visual phenomenon. (Need some examples? Take a look at this slideshow from Mashable).

Here at Business Wire, we encourage clients to create infographics and include them as Smart News release assets in their press releases. For example, Kaplan Test Prep recently utilized an infographic to summarize their annual survey results. Convio also offered a visual look at the data included within their press release about online giving, and Mashable later republished that same infographic.

This slideshow requires JavaScript.

So if you’re a PR professional embarking on the infographic challenge, what do you need to know beforehand? The Publicity Club of New York recently hosted a discussion about these popular visual representations of data. The panel included:

Here are some highlights offered by the experts:

Infographics help us cope with information overload: With the abundance of raw data that is available to consumers today, the average person’s “attention span is declining,” and infographics are an effective way to spark a reader’s interest, says Spurlock. Pachal agreed, stating that infographics are “more clickable” than other multimedia, such as video, which may turn a reader off since it usually requires sound, as well as investing more time to watch. Consequently, including the word ‘Infographic’ in your press release headline is a great tactic to increase your number of hits.

Not all infographics are created equal: If you’re compiling numbers into a graphic, yet those numbers do not relate, the purpose of the infographic is lost, notes Spurlock. Bergmann agreed, suggesting that PR pros evaluate the usefulness of an infographic on a “story-to-story basis.” At the Associated Press, staffers are very interested in interactive graphics as well as animations. However, Neesa pointed out that “not every story renders well into a visual,” and PR pros should be cautious of jumping to the assumption that every poll translates into a legitimate news story. The panelists agreed that pitching an infographic that blatantly promotes your brand is a major faux pas. If your visual looks the least bit like propaganda, any legitimate news organization will be reluctant to post it, as it could hurt their brand value, says Bergmann.

Be clear and concise; editors and readers will thank you: One of the main advantages of creating an infographic is that it allows you to “mold and present information in a way that’s clear to the reader,” commented Bergmann. If you cram too much information into your graphic, you’re defeating its original purpose. Pachal mentioned that your infographic should easily translate to Pinterest, which drives much of the online traffic today. Whether you’re pitching an idea for an infographic or an actual infographic itself, make sure you are presenting “tabulated, nugget-style information,” suggests Neesa. Focus on how you can break the product/idea up; if your information is already organized for the visual staff at a news outlet, this makes their job that must easier. Lastly, stick to the facts, and facts only. The editorial team will vet and research the data you present before they post or link to your infographic, so you must be absolutely sure that your methodology and sampling are valid beforehand.

For more information on the Publicity Club of NY, visit www.publicityclub.org. You can get the latest news with photos/multimedia by registering at www.businesswire.com.


Katie Paine Talks Measurement with Florida Communicators

April 4, 2012

by Julia Sotelo, Client Services Representative & Pilar Portela-Webb, Media Relations Supervisor, Business Wire Florida

Business Wire Florida held “Measurement, Engagement & Influence with Katie Paine- Moving from Theoretical to Tactical,” a memorable breakfast discussion for South Florida Professionals on March 6th. The event featured measurement guru Katie Paine. The event was held at Nova Southeastern University’s main Ft. Lauderdale-Davie campus. The panel was moderated by Laura Sturaitis, Executive VP Media Services & Product Strategy for Business Wire.

L-R: BW Florida Regional Manager Janice Essick, VP of Web Communications Ibrey Woodall, EVP of Product Strategy & Media Services Laura Sturaitis, speaker Katie Paine and Media Relations Supervisor Pilar Portela

Katie Paine shared her 25 years of measurement expertise and offered valuable information on evaluating the success of communications initiatives. In general Katie taught us that what matters isn’t new. For example: Conversations with stakeholders, relationships, and reputation and behavior.

Some things don’t change:

  • What matters has been measured before
  • In a crisis, success is still how fast it goes away
  • Your influencers haven’t changed, they just have different titles

She advised to get past measuring followers and story hits and to look at SEO and Page Rank; Influence; Engagement; Relationships; Advocacy; Sentiment and ROI.

Here are Katie’s 7 steps to Measure What Matters:

  1. Define Results
  2. Understand your audience and what motivates them
  3. Define Investment
  4. Determine what you are benchmarking against
  5. Define metrics (what you want to become)
  6. Pick a tool and undertake research
  7. Analyze results and glean insight, take action and measure again

Among her insights was the importance of involving all departments – PR, marketing, web, sales, SEO – in the strategic planning of communications decisions- “break down the silos.” This is directly in line with what we encourage our clients to do. Of particular importance is connecting web analytics in crafting your release and communications efforts. Katie also talked about the “Kick Butt Index.” How does management define ‘kicking butt?’ Know their definition and set up your communications metrics accordingly. Learn more at Katie’s The Measurement Standard or Business Wire’s Press Release Measurement.

For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit our events page or follow Business Wire events on Twitter, hashtag #bwchat.


Raleigh-Durham Media Discuss Journalism Trends, Press Release Tips

March 28, 2012

by Penny Sowards, Client Services Representative, Business Wire Charlotte

Business Wire hosted a “Meet the Media” luncheon at the Sheraton Imperial Hotel & Convention Center in Durham on March 15.  Panelists included Rick Martinez, News Director, NewsRadio 680 WPTF; Rick Smith, Business and Technology Manager, WRAL-TV, and David Bracken, Assistant Business Editor, The News & Observer. Kristi Lee-John, Principal at Crossroads Public Relations, was moderator.

Panelists discussed current trends in journalism and tips on effective pitching.

L-R: David Bracken, Rick Smith, Rick Martinez. Kristi Lee-John, moderator at podium

Important points made during the discussion:

  • Make sure someone from your company is available by phone or email at all times after making an announcement
  • Keep the lead information at the top
  • Have all answers available if possible
  • Pitch should always be professional and go to the appropriate reporters
  • Subject line on emails should be “to the point”
  • The company website is very important to journalists for gathering information
  • Blogs are a great tool and have great potential provided quality is there
  • Make an effort to contact the media before 3 p.m.
  • No jargon-filled releases

The journalists all agreed that press releases are important and relevant in conveying news to the media. Specific guidelines were discussed on what the media deems a good press releases:

  • Headlines should be clear and to the point
  • The focus of the news should be at the beginning of the release
  • Bullet points are a great tool to create a clear and concise message to the reader
  • Multimedia and web links are great added features to make the release more informative and interesting.

For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit our events page or follow Business Wire events on Twitter, hashtag #bwchat.


Moving to Mobile: Tips for PR Pros on Creating a Winning Mobile App

December 20, 2011
– by Shawnee Cohn, Media Relations Specialist, Business Wire/NY
MRT

Shawnee Cohn

If you think mobile apps are solely for fun and games, think again.

A recent study conducted by Flurry showed that consumers are spending more time on their mobile applications than on the Internet. The tablet revolution is changing the way in which journalists tell stories, as well as how they prefer to be pitched.

However, PR pros do not have to sit back and wait for their clients to generate media coverage. Smart businesses can ‘go mobile’ by creating their own apps to connect with customers and build their brand.

Here at Business Wire, we launched our very own mobile app so that our news content can be easily accessed from any location.

Leaders in the industry insist that PR professionals must not only learn about mobile app development, but also take advantage of the opportunities it offers to increase brand loyalty.

However, not every application hits a high note, and many have failed in the past. So what is the formula to create a successful mobile app?

Recently the International Association of Business Communicators/NY Chapter hosted a panel covering the ways in which brands can utilize mobile strategy to strengthen their PR, communications and marketing efforts.

The panel featured:

  • David Weiner, Digital Media Manager, PepsiCo
  • Lou Tosto, SVP Digital & Mobile Sales, CNBC.com
  • Sarah Meron, Vice President, Corporate Affairs and Communications, American Express Company
  • Adam Carey, Client Services Director, Imano
  • Nicole Kuritsky, Senior Manager Emerging and Social Media, Rodale

The group of mobile marketing experts had a wealth of beneficial tips to offer regarding best mobile practices. Here are some key take-aways:

The customer is key: The panelists agreed that positive user reviews are highly influential when it comes to the success of your app. Make sure that your design allows for both a seamless and engaging user experience. Also, keep in mind that including polls and surveys within your app can be a valuable tool to help you learn about your audience.

Ask yourself, “Do I need an app?”:  Sarah Meron of American Express notes that brands must consider whether their application creates a new experience for the user, different from that which is available on the original website. Will your iPad app offer value that the customer cannot find on any other platform? David Weiner of PepsiCo commented that brands should first place emphasis on becoming mobile-friendly before beginning the app development process. You might be convinced that your app is the first of its kind, but take a thorough look at the various stores to make sure an app similar to yours does not already exist, suggests Nicole Kuritsky of Rodale.

If you build it, they might not come: Building an app does not necessarily guarantee that customers will automatically rush to download it; thorough marketing and PR efforts are still as critical as ever. Make sure all systems are go before the app is live, and remember to include a link to the app store in whatever marketing materials you release to promote the new development. Adam Carey of Imano also suggests including a casual game within the app to spark the interest of potential customers. But be careful before you try to create the application yourself; development is a complicated undertaking. Partnerships with mobile consulting firms are the “name of the game,” and you “will fail if you try it yourself,” according to Sarah Meron of America Express.

 For more information on the IABC New York Chapter , visit www.nyiabc.com. You can also get the latest mobile/wireless news by registering at www.businesswire.com.


PR Peeps Poll: More than Half Say Twitter More Effective as Broadcast Tool Today than A Year Ago

November 8, 2011

by Monika Maeckle, Vice President New Media

In the wake of 250 million tweets per day, professional communicators continue to embrace Twitter with 55 % of those polled citing it as ”more effective” than it was a year ago for messaging, a recent PR Peeps Poll found.

Of 161 public relations professionals who responded to our survey, 88, or 55%, found Twitter “more effective” as a communications/broadcast messaging tool than it was 12 months ago;  65, or 40%, found it “less effective.”

Twitter as a search tool seemed less improved in the past 12 months.  Almost half of communicators labeled it “about the same” in its effectiveness for search compared to last year, while a third (33%) said it was “more effective.”

Interestingly,  communicators are 3.5 times as likely to use Twitter primarily for messaging as they do for search–125, or 78% vs. 36, or 22%.  Details below.

Compared to a year ago, how effective is Twitter as a communications/broadcast messaging tool for you?

More effective     88, or 65%
Less effective       6, or 4%

Same                       65, or 41%

More effective     53, or 33%
Less effective      34, or 21%
Same                        74,   or 46%

As messaging tool     125, or 78%
As search tool                 36, or 22%

How else do communicators utilize Twitter?  Survey comments included PR professionals lauding the real time info network’s myriad abilities, including:  ”creating connections with target audiences,” ”efficient information gathering,” “as a pitch tool” and “shameless self promotion!”

We’ve executed several PR Peeps polls on Twitter, if you’re interested:  What’s your company’s favorite tool for social media outreach?, and Do you tweet the links to your press releases?

To those who participated, thank you for responding to our PR Peeps Poll.   If you’re not already, why not follow us on Twitter?  We are @businesswire.

161 respondents via Twitter, email and Business Wire webinar polls. Poll conducted conducted September – October 2011.


Editor’s Corner: PR Disasters! Why a Crisis Comm Plan is Critical

October 20, 2011
by Fawzy Zablah, Editor, Business Wire/Florida

by Fawzy Zablah, Editor, BW Florida

Ever since “the father of modern public relations,” Ivy Lee, sent out what most consider the first press release following the 1906 Atlantic City train wreck, companies, individuals, governments and news agencies have participated in an unofficial competition to win what I call “the best told story contest.” It’s a race that is not won by the “best story” per se, but the victor is usually either the first to get there, truth-tellers, or the best re-arranger of reality. It’s a race that must be run whether you own a newly opened restaurant or a tech company.

Let’s travel to more modern times, and take as an example the most recent Blackberry outage issues which have turned out to be a PR nightmare for Research in Motion (RIM). During a crisis, a company should never have a slow response because it shows a lack of control over the situation. And even if the situation is not under control, your PR assault should always confidently be the first to storm the beach.

These days, companies need to be aware of how critical it is to have a quick line of communication with customers, whether through issuing press releases regarding recent events or via direct statements to the press. A company always has to appear like it’s in control as far as good PR is concerned, even if it isn’t. Ivy Lee knew that as soon as word got out of the Atlantic City train wreck, rumors would swirl, the story would grow legs of its own and it would no longer be his client’s story. That’s why the first rule of crisis management is to communicate. The beginning of the crisis is the most critical period, and it sets the tone for the rest of the incident.

So let’s finish this crisis management lesson with thoughts Ivy Lee espoused so long ago, and which are now a golden rule of PR: “Tell the truth, because sooner or later the public will find out anyway. And if the public doesn’t like what you are doing, change your policies and bring them into line with what people want.”

With 31 bureaus around the world and more newsrooms than all of our competitors combined, Business Wire is proud to provide local expertise and superior service, backed by the most accurate editors in the world. In Editor’s Corner, we ask some of our best to chime in on how to get the most out of your press release, based on their years of experience in the industry.


PRSA International Conference Preview: See you in Orlando!

October 14, 2011

by Amy Yen, Marketing Specialist, Business Wire Los Angeles

Heading to the PRSA International Conference this week? So are we! We’re looking forward to meeting PR professionals from across the country and learning about the latest trends and developments in the industry.

Don’t forget to come by and see us at Booth #401/403 for fun giveaways and a chance to win an iPad2.  We’ll have our team of experts on-hand to discuss our entire suite of public relations services, including:

While you’re at the show, take advantage of free one-on-one demonstrations of our dynamic NewsHQ Online Newsroom solution conducted by our online newsroom expert Ibrey Woodall.  You’ll learn how a better online newsroom can benefit your organization. Contact your local account executive or email Conferences2011@businesswire.com to schedule your free consultation.  We have times available all day Sunday and Monday.

Business Wire’s Laura Sturaitis, Executive VP of Media Services & Product Strategy, will be speaking with Greg Jarboe, president of SEO-PR, at a session called “Maximizing Press Release Performance Online” on Tuesday, October 18 at 9:45 a.m. ET in Palazzo Salon E.   You won’t want to miss their presentation of the results of an 18-month study on online press release performance and the strategies and best practices for optimizing press releases to increase traffic and engagement with key landing pages and websites.

Follow live updates from the conference on Twitter @BusinessWire.   Hope to see you there!


Seattle Tech Media Discuss How to Get Your News Noticed

September 23, 2011


By Mary Oehler, Senior Editor, Business Wire Seattle

Business Wire Seattle recently hosted a luncheon featuring top Seattle Tech media  journalists.  Both online and traditional journalists offered their thoughts and insights into what makes a good story and how to go about getting your news noticed.

Lauren Linscheid, Business Wire Seattle’s senior client services representative, organized the tech media event featuring moderator Jennifer Archer, Vice President, Waggener Edstrom Worldwide, with panel participants John Cook, Co-founder, GeekWire; Brier Dudley, Technology Columnist, The Seattle Times; Tricia Duryee, Senior Editor, AllThingsD; and Curt Woodward, Senior Editor, Xconomy.

Seattle Tech Media Panel (L-R): John Cook, Curt Woodward, Tricia Duryee, Jennifer Archer & Brier Dudley.

Below are some of the key takeaways from our panelists:

It’s ALL about narrative.  Journalists want to cover a compelling or quirky tale whether the actual subject matter is a product launch, personnel change or company profile.  Get personal, look around at your employees.  If somebody in your company has a fresh angle to offer, use it. Are you or  your company involved in something new and/or exciting?  Find a way to add that to your news. The bottom line: if the story is interesting, we’ll use it.

Be an industry source and expert when using social media.  With the tens of thousands of stories that cross social media outlets daily, these tech journalists are more likely to notice and follow a company, individual or organization on Twitter or blogs when that entity does more than report on its own news.   Curt advises:  “Be a source of information and not just a purveyor of pitches.  Be an expert.  Be a reader of all kinds of media.  Be into the whole scene.”  Tricia added, “create a personality.”  This is the type of online presence that gets the journalist’s attention and puts you on their radar, increasing the chances of your own news getting noticed.

How to effectively pitch a story to the journalists?  John Cook: “No calls!” Across the board, these journalists stated they do not regularly pick up their phone or check their voicemail.  They prefer an email to a phone call and that brings up another point of agreement: if it’s an email pitch, be succinct.  They want the pitch to be direct and concise with good communication and follow-up. Don’t bury your intent 16 paragraphs down.  Get right to it.  And while traditional journalist Brier relies heavily on these email pitches and his RSS feed for leads, the online journalists say a tweet is much more likely to catch their attention – in fact, Tricia works with two computer screens full of nothing but twitter feeds and John Cook says, “I have to cut myself off of Twitter because I will find so many stories to cover.”

Multimedia is much desired … but.   The bottom line is that these journalists love multimedia but are more likely to use it as an enhancement to the written story than as a stand-alone.  A busy schedule means they may not always have the time it takes to produce a polished asset, but if they receive a high quality multimedia piece with a good set of information, they’ll likely use it when reporting on the story.  That being said, it still goes back to being about the narrative – “what’s the story here?” and will this enhance the quality of that story?  It must be meaningful.

Finally, in response to moderator Jennifer Archer’s inquiry on how the media view PR professionals – “friends or foes?” – panelists were unanimous in their position that the working relationship between the media and PR professionals is a necessary and valuable “partnership,”  though Brier did jokingly offer up the term “frenemies.”  However, the journalists agreed that the media do need PR professionals to do their job.  They especially appreciate those PR professionals who do their industry homework and know the outlet they are pitching and what it covers.  And, very importantly, they value good, effective communication.

For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit our events page or follow Business Wire events on Twitter, hashtag #bwevents.


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