Marketing Professionals Go in Depth on Engagement at Social Media Masters

February 15, 2011

by Amy Yen, Marketing Specialist, Business Wire LA

Last week, Business Wire was proud to be a sponsor of Social Media Club’s Social Media Masters workshop, a one-day program in San Diego offering advanced social media training in a unique format. Brian Solis, author of Engage, was the keynote speaker for the event, which also featured dedicated workshops for Facebook (led by Murray Izenwasser), LinkedIn (Chuck Hester & Neal Schaffer), Twitter (Carri Bugbee) & social media monitoring (Paul Dyer & Kelly Feller).

Here are some highlights from Brian Solis’s keynote and the closing panel discussion on integrated marketing:

  • Social media is an earned privilege. A ‘tweet this’ or ‘like us’ button on its own doesn’t mean anything. Ask yourself why audience should care. You have to compete for every ‘like’ by being compelling.
  • Influence is not popularity. A large number of Twitter followers or Facebook likes doesn’t necessarily equate to the capacity to change behavior or perception.
  • What used to be an audience is now an audience with audiences. An average Facebook user has 130 friends. An average Twitter user has 140 followers. Everyone is now their own distribution channel.
  • Context, not content, is now king. People want to feel that the great content they are seeing was created for them specifically, on the network that they are on. Don’t blast your message identically on every network, customize it to the platform.
  • Social media marketing should not be done in silos. Tactics like Facebook, Twitter, LinkedIn, etc should be integrated and linked with traditional marketing channels. Don’t focus so much on the tools, just focus on what you want to do, then find the right distribution point for your message.

Speaker Chuck Hester talks about LinkedIn

Here are some tips & insights from Chuck Hester & Neal Schaffer’s session on LinkedIn:

  • A LinkedIn profile is not an online resume. It’s an online portfolio. LinkedIn is not just for job seekers.
  • Optimize your LinkedIn profile for search by putting keywords in your headline & summary. Don’t leave your headline as your current title; use the terms people are likely to search for.
  • When adding people to your network, don’t send the generic “I’d like to add you” message. Personalize your invitation & ask what you can do for the connection.
  • Include up to three URLs in your profile. Besides your website, one good one to include is the URL for your media center or online newsroom.
  • Users can follow & recommend companies on LinkedIn. Company pages have a section where you can highlight specific products & services.
  • LinkedIn groups are a good way to promote best practices & position subject matter experts. Leave your group open to ensure discussions get indexed. Be descriptive in the titles of your groups: use keywords you want to come up in search.
  • Consider creating subgroups to enhance the SEO of your LinkedIn groups. Each subgroup & main group gets indexed separately, so you can target keywords in your descriptions to different audiences. For example, a subgroup for “LA tech jobs” under the main group “tech jobs” further targets by geography & would show up under a search for “LA jobs” when the main group might not.
  • Include your LinkedIn, Twitter & other social media profiles in your press release contact blocks.
  • Treat your connections on LinkedIn & other networks like they are physically in front of you.

For more tips on LinkedIn, see Guy Kawasaki’s classic blog post, 10 Ways to Use LinkedIn. You can also find Business Wire on LinkedIn.

See more live updates from this event on Twitter: hash tag #smm11


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