Kommunikationskongress: Business Wire did it again!

October 4, 2013
Guest post by Seval Dogan, Business Wire – A Berkshire Hathaway Company

Yes, Business Wire did it again. On the 26th and 27th September, we were a proud sponsor and exhibitor at the 10th anniversary of Kommunikationskongress in Berlin.

Kommunikationskongress is the largest annual international conference for Public Relations professionals in the German speaking market. Presented by the Federal Association of German spokesmen (BdP) and the respected magazine ‘pressesprecher’, the congress remains one of the most important platforms for discussions surrounding current issues and trends facing today’s PR and communications professionals. With more than 30 exhibitors and over 1,800 attendees, the congress is a popular organization in the area of corporate communications. Members of the congress include companies, organizations, agencies, PR-service providers, political parties, media services and more.

The Business Wire booth was a big hit this year, illuminated by its spectacular brand colors and featuring our newest monitoring service, NUVI. Business Wire thrilled booth visitors with giveaways, ‘Lebkuchenherz’ as the Germans call it, a delicious ginger bread cake shaped like a heart. Our branded ginger bread cakes not only drew the attention of the attendees at the congress, but also touched many hearts.

But it wasn’t the cake that put a big smile on Ms. Gladys Takramah’s, Berlin-based PR executive for Umweltbundesamt Deutsche Emissionshandelsstelle (DEHSt) face. She won our big prize, a Google Nexus 7 tablet.

Business Wire greatly enjoyed being a part of the 10th anniversary of Kommunikationskongress.  It was an excellent event and opportunity to meet with a wide range of PR and communication professionals.

Did you attend Kommunikationskongress this year? If so,what did you think?


Upcoming Business Wire Events: Olympics in London, Katie Paine in Dallas, Meet the Media in Boston, Denver and Charlotte

April 30, 2012

Upcoming Business Wire Events

Business Wire’s Media Breakfast: The Olympics, Media & PR

Hosted by Business Wire London

With the biggest sporting event in the world at our doorstep, join us for a discussion about how the Olympics affects the media landscape. Panelists include: Matt Ball, Editor-in-Chief of MSN UK, Scott Dougal, Deputy Sports Editor, the Press Association, Duncan Hooper, Managing Editor, News & Sport, MSN and Darren Waters, Head of Devices & Social Media, MSN / ex-BBC journalist. This event is FREE for public relations and communications professionals.

Wednesday, May 2 at 8:45 AM BST
St Bride Foundation
Bride Lane, Fleet StreetLondon , EC4Y 8EQ, United Kingdom

To register: RSVP by Monday 30 April to uk@BusinessWire.com

Meet the Boston Media

Hosted by Business Wire Boston

Join Business Wire Boston for breakfast and a panel discussion with members of the local media. Learn about current trends in journalism, what kind of news editors are looking for, and how to effectively pitch a story. Panelists include: George Donnelly - Executive Editor, Boston Business Journal, Abby Jordan – Associate Regional Editor, AOL’s Patch.com, Leigh Montgomery – Librarian, Christian Science Monitor, Frank Quaratiello – Business Editor, Boston Herald and Don Seiffert – Associate Editor, News, Mass High Tech. This event is FREE for all attendees.

Thursday, May 3 at 8:00 AM ET
Westin Waltham Hotel
70 Third Avenue, Waltham, MA, 02451

To register: RSVP to http://www.eventbrite.com/event/2184174926?ref=ebtn

Meet Denver Journalists and Public Relations Professionals Specializing in Targeting the Hispanic Market

Hosted by Business Wire Denver

Learn Tips for Reaching and Pitching Hispanic Media, a Critically Important and Growing Segment of the American Community. Daniel Montano, President/CE) of Elevation Creation International moderates a panel, including María Rozman, News Director, KDEN Telemundo Denver; Roberto Martínez-Maestre, General Director, El Hispano; Kim DeVigil, Senior Director, Communications, University of Denver; and Luisa Collins, News Director, Univision Colorado. This event is FREE for Business Wire members and $20 for non-members.

Thursday, May 3 at 8:30 AM MDT
Denver Athletic Club
1325 Glenarm Place, Denver, CO, 80204

To register: RSVP by May 1 to JoAnne Hirsch, (303) 861-8833 or joanne.hirsch@businesswire.com

Pitching to Pickup – Tips from Local Media on Working with Newsrooms

Hosted by Business Wire Charlotte

Local media professionals will discuss how to effectively pitch news to the media. Panelists include Dion Lim, News Anchor, WCNC; David Harris, Managing Editor, The Charlotte Business Journal and John Arwood, Business Editor, The Charlotte Observer. This event is FREE for Business Wire members and $20 for non-members.

Tuesday, May 22 at 7:30 AM ET
Dilworth Neighborhood Grille
911 East Morehead St, Charlotte, NC, 28204

To register: Please RSVP by Thursday, May 17 to Penny Sowards at penny.sowards@businesswire.com

Measuring What Matters: New Rules for 21st Century Communications Measurement

Hosted by Business Wire Dallas, with NIRI, PRSA, IABC and Critical Mention

What metrics really matter? How can metrics drive strategy? Join IABC, PRSA, NIRI, Business Wire & Critical Mention for the annual joint communications lunch, as Katie Paine, CEO of KDPaine & Partners, provides measurement insight on “best in class” measurement programs for 2012, best measurement tools today, where measurement is headed and more. Standard Luncheon Fees apply: Full-time Student $25.00, Guest $50.00 , Member $40.00 and Table of 10: $500.

Thursday, May 31 at 11:15 AM CT
Thanksgiving Tower (Tower Club)
1601 Elm Street, Dallas, TX, 75201

To register: Please RSVP by May 28 at 10:00 pm on this page

Business Wire holds dozens of local events every year. We bring local media members and industry thought leaders to your market to discuss today’s most relevant topics, from trends in today’s newsrooms to writing for SEO. Events are usually free of charge to members. For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit BusinessWire.com. Follow live updates from Business Wire events on Twitter: hash tag #bwchat


Multimedia Continues to Drive Press Release Views – Now More than Ever!

April 23, 2012
by Sandy Malloy, Senior Information Specialist, Business Wire

Sandy Malloy, Senior Information Specialist

Facebook buys Instagram.  Experian Hitwise reports that Pinterest is now the #3 social site on the Web.  More than ever, the adage “show, don’t tell” applies to communications and communicators.

Adding multimedia to a press release tends to increase the number of online release views.  When I looked at a list of the most-viewed releases of the second half of 2011 to see how many were multimedia-enriched, I found some pretty startling numbers.

Of the top 500 English-language releases, about 75% had one or more photos or videos.  Out of all the English language releases that Business Wire distributes, only 5% include multimedia.   In other words, 5% of all our English language releases accounted for 75% of the 500 most-viewed releases in the last 6 months of last year.

We can’t really say that your release is 75% more likely to be viewed if you include photos or videos, or that it will receive 75% more views.  Nevertheless, it seems pretty clear to me that adding multimedia does help drive release views.

Consider the releases on the most-popular list that ran without multimedia:

  • Google to Acquire Motorola Mobility
  • Announcements from several huge pharmaceutical companies on the results of clinical trials or strategic initiatives
  • Major acquisitions and joint ventures involving public and/or well-known companies
  • One of the major video game manufacturers announcing a price drop

That the Google announcement was hugely popular was no surprise.  News from very large public companies is of inherent interest to the media and markets.  Acqusitions are almost always big news because of investor interest and because they can affect an entire industry.  Video game news, with or without multimedia, tends to be noticed.

Meanwhile, the variety of photos and videos that ran with the Top 500 releases was wide-ranging.  Some examples:

  • A river cleanup
  • A photo of sauces and condiments
  • Photos of existing DRAM technology and an innovative variation
  • Photos of the principals of 2 merging companies
  • A benchmarking study (graphic)
  • Pictures and/or video of contest winners
  • Ringing of the Opening Bell at the NYSE

What is clear to me from this list is that the potential for finding visuals to accompany–or to tell–a story is vast.

A release can be very technical but illustrated with a photo that its equally technical audience will appreciate.  The media do appreciate photos of people, and not just for personnel announcements.  (If those people are celebrities, so much the better, but it’s not a requirement.  Newspapers and business journals love to use photos of locals.)   Charts and graphs can be compelling.  Finally, there are some stories that seem to beg for photos or videos.  Among these are any releases announcing eye-catching new products; corporate social responsibility releases (show the river that’s being cleaned up, the electric car charging stations, the participants in the 10K run);and releases announcing corporate milestones.

Besides the potential bump in viewership,  using multimedia in conjunction with a good story can increase the chances a story will be used by broadcast media.  Broadcast monitoring service and Business Wire partner Critical Mention reported in one of their newsletters that the Yelp’s IPO announcement resulted in 395 hits on U.S. television stations; and these are over-the-air broadcasts, not postings on broadcast websites.  The story was a big one, of course, but the accompanying images were really colorful and exciting.  As Critical Mention described it, the release (what Business Wire calls a Smart News Release) was “loaded with newsy images and video.”

Besides the benefits of attracting attention to your release and giving journalists more reason to cover your news, there is at least one other benefit to using multimedia:  Your news can live longer.  I have seen many instances of photos being used months or even years after they originally ran.  An especially good photo of people or companies in the news can be used more than once, as in this example of Business Wire’s CEO Cathy Baron Tamraz shown with Warren Buffett in a 9/30/11 photo illustrating a 2/6/12 story.

Granted, being affiliated with Warren Buffett is an advantage when it comes to gaining attention.  But even companies that don’t have this advantage can still give their stories greater appeal, and “legs”, by supplementing them with multimedia.


Katie Paine Talks Measurement with Florida Communicators

April 4, 2012

by Julia Sotelo, Client Services Representative & Pilar Portela-Webb, Media Relations Supervisor, Business Wire Florida

Business Wire Florida held “Measurement, Engagement & Influence with Katie Paine- Moving from Theoretical to Tactical,” a memorable breakfast discussion for South Florida Professionals on March 6th. The event featured measurement guru Katie Paine. The event was held at Nova Southeastern University’s main Ft. Lauderdale-Davie campus. The panel was moderated by Laura Sturaitis, Executive VP Media Services & Product Strategy for Business Wire.

L-R: BW Florida Regional Manager Janice Essick, VP of Web Communications Ibrey Woodall, EVP of Product Strategy & Media Services Laura Sturaitis, speaker Katie Paine and Media Relations Supervisor Pilar Portela

Katie Paine shared her 25 years of measurement expertise and offered valuable information on evaluating the success of communications initiatives. In general Katie taught us that what matters isn’t new. For example: Conversations with stakeholders, relationships, and reputation and behavior.

Some things don’t change:

  • What matters has been measured before
  • In a crisis, success is still how fast it goes away
  • Your influencers haven’t changed, they just have different titles

She advised to get past measuring followers and story hits and to look at SEO and Page Rank; Influence; Engagement; Relationships; Advocacy; Sentiment and ROI.

Here are Katie’s 7 steps to Measure What Matters:

  1. Define Results
  2. Understand your audience and what motivates them
  3. Define Investment
  4. Determine what you are benchmarking against
  5. Define metrics (what you want to become)
  6. Pick a tool and undertake research
  7. Analyze results and glean insight, take action and measure again

Among her insights was the importance of involving all departments – PR, marketing, web, sales, SEO – in the strategic planning of communications decisions- “break down the silos.” This is directly in line with what we encourage our clients to do. Of particular importance is connecting web analytics in crafting your release and communications efforts. Katie also talked about the “Kick Butt Index.” How does management define ‘kicking butt?’ Know their definition and set up your communications metrics accordingly. Learn more at Katie’s The Measurement Standard or Business Wire’s Press Release Measurement.

For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit our events page or follow Business Wire events on Twitter, hashtag #bwchat.


Upcoming Business Wire Events: Katie Paine in South Florida, Meet the Media in Charlotte

February 27, 2012

Upcoming Business Wire Events

Measurement, Engagement and Influence with Katie Paine- Moving from Theoretical to Tactical

Hosted by Business Wire Florida

Join Business Wire Florida for breakfast and a session with measurement maven, Katie Paine.  Paine’s most recent book, Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships, was released last March and will provide a foundation for her presentation.  “Measurement isn’t just a buzzword on everyone’s to do list anymore,” says Paine. “With tight budgets and a growing proliferation of tools and techniques to get your messages out there, PR pros are increasingly faced with tough decisions on where to put their resources. Only by figuring out what really matters and then developing specific metrics to measure the programs, can the right choices be made.” This event is FREE for all attendees.

Tuesday, March 6 at 8:30 am EST
Nova Southeastern University
3301 College Avenue Carl DeSantis Building, 3rd floor Sales Institute, Ft. Lauderdale, FL, 33314

To register: RSVP to Julia.Sotelo@businesswire.com by Friday, March 2.

Meet the Media

Hosted by Business Wire Charlotte

A panel of media experts will discuss topics including what’s a good story and current trends in journalism, as well as give tips on effective pitching. Panelists include: Rick Martinez, News Director, NewsRadio 680 WPTF; Rick Smith, Business and Technology Manager, WRAL-TV; and David Bracken, Assistant Business Editor, The News & Observer. This event is FREE for all attendees.

Thursday, March 15 at 11:30 am EDT
Sheraton Imperial Hotel & Convention Center
4700 Emperor Blvd., Durham, NC, 27703
To register: Please RSVP by March 9 to Penny Sowards at penny.sowards@businesswire.com

Business Wire holds dozens of local events every year. We bring local media members and industry thought leaders to your market to discuss today’s most relevant topics, from trends in today’s newsrooms to writing for SEO. Events are usually free of charge to members. For more upcoming local Business Wire events or to see what’s coming up in our award-winning webinar series, visit BusinessWire.com. Follow live updates from Business Wire events on Twitter: hash tag #bwchat


Engagement: Buzzword Bingo Term, or Something More?

February 1, 2012
by Sandy Malloy, Senior Information Specialist, Business Wire/SF
Sandy Malloy, Senior Information Specialist

Sandy Malloy, Senior Information Specialist

I had two experiences recently that started me thinking more deeply about one of the 21st century’s hot topics, “engagement.”  One was a webinar on the topic.  The other, which I found more compelling, was a blog post about how the Veterans Administration launched Facebook pages for all 152 of its medical centers.  (I was not biased toward this story just because its genesis was a Business Wire release, by the way.)

There is nothing wrong with measuring engagement and, in fact, it’s a critical part of a proper measurement program.  Communicators should be concerned not only with who might have seen their messages but how many cared enough to take some kind of action.  That’s really the simple definition of engagement: It’s active, not passive.

But some of the articles, blog posts and presentations I am seeing make me wonder whether some of these communicators are going far enough when they say they want to promote engagement.  Engagement isn’t just a buzzword, nor is it simply getting people to like (or “Like”) your company enough to buy something, although that CAN be your objective.

The reason I was impressed by the VA initiative is that they had a clear goal in setting up their social media accounts.  Said Secretary Eric Shinsheki:

“Veterans and their families told us from the beginning that they want to engage and they want relevant information delivered at the local level. By leveraging Facebook, the Department continues to expand access to VA, and embrace transparency and two-way conversation.”

This statement encompasses two goals:  “relevant information delivered at the local level” and “two-way conversation.”  In addition to Facebook, the VA produced 64 Twitter feeds, a YouTube channel, a Flickr page and a blog, all with the aim of helping veterans understand their benefits and “receive the health care their service has earned them.”

With the goal established, it becomes possible for the VA to measure results.  Are veterans receiving the information they need, and is their care improved?  Are they communicating with their local VA office?  In short, are they taking the actions the Department set out to promote when they established their social media program?

A goal can be as detailed as what the VA outlined, or as simple as increasing visibility for a brand.  Either way, though, measuring “engagement” is not an end.  Measuring engagement in the service of [fill in the blank] is a much more meaningful exercise.


To Register or Not to Register? For Press Release Measurement, a Tough Question

August 9, 2011

by Sandy Malloy, Senior Information Specialist Sandy Malloy, Senior Information Specialist

In a column on ClickZ entitled “5 Traits of the Analytically Empowered Organization,” Neil Mason offers basic guidelines on how to get the most out of measurement and analysis.  Mason addresses website analytics but his guidelines can also apply to interpreting press release measurement data collected in Business Wire’s complimentary Newstrak reports.

“In an ideal world, data is integrated around known users but this may not always be appropriate or possible,” wrote Mason. “Some internal data may be on a customer level, but digital data is often based on cookie level data.”   

In other words, if you know with whom you are dealing (your own customers, or website visitors about whom you have specific information that they provided upon registration) you can record accurate information about those people.  If not, you have to gather information using less direct, and therefore less accurate, methods.

So, although ideally you would like in-depth, accurate data about each visitor to your site, or viewer of your press releases, realistically you might not be able to gather this data without compelling that person to register.  But compulsory registration can cause someone to leave a website.  A recent study found that 75% of consumers take issue with being asked to register on a website and will change their behavior as a result.

The Business Wire site stopped requiring registration as a prerequisite to reading full press releases because we wanted visitors to stay on our site longer and read more of our clients’ releases.  The trade-off is missing visitor-supplied information about their geographic location, industry, job title, and other facts from registration forms. 

We can still report upon each visitor’s “location” but that information actually corresponds to the IP address of the visitor.  Sometimes that’s the same as where the visitor is located.  In other cases, it only reflects where the internet service provider is located. 

We’re not alone in swapping broad access and happy website visitors for information that we have to then find indirectly (or selectively,  from the relative few who don’t mind registering). 

For instance, I’ve seen demos of social media analysis products that have geographic and demographic sections.   When I have pressed the salesperson for how these data were derived, I learned they used IP addresses–exactly as we do–and reported demographics for users who include that information in their profiles.  In other words, indirect, or selective; or even very, very selective, information.

None of this means that their reports, or our reports, are useless.  On the contrary, they can be extremely useful but, as is the case with any statistical report, you must know what you’re viewing.

Here are some tips on how to use statistical reports with these constraints in mind:

  • Don’t accept any numbers at face value.  Understand the context in which they exist and how they fit in with one another as well as with any statistics you might be gathering internally.
  • Make sure you are indeed gathering those internal statistics.  Don’t rely on third party reports to tell you the whole story about what you are trying to measure–the “known users” referred to above are YOUR users, and you can leverage those relationships to gather a lot of information.
  • Especially if you are purchasing a measurement product, don’t be so lulled by the sexiness of the presentation that you fail to ask the vendor, “How do you find this information?”  Prod for  specifics so you’ll know what numbers to rely upon and which should be taken with that proverbial grain of salt.

Free Tools to Enhance Your Press Release Reports

July 5, 2011

 

 

This year, we’ve worked hard here at Business Wire to enhance our release reporting capabilities, pushing out a significant upgrade this Spring with even more enhancements in the pipeline.  That said, there are always companies and their agencies interested in customizing their NewsTrak reports beyond what we offer in order to gather deeper insight or simply to impress the top brass.  In this post, I’m offer tips and tools you can use to enhance your reporting and earn that gold star on your next report card.

Google Alerts

Most people are familiar with Google Alerts, but if you’ve been working with it for a long time you may be guilty of the old “set it and forget it” with the default Alert settings from a year ago or more and are missing out.  Google Alerts now offers six different classes of results:

  • News (collected from Google News)
  •  Blogs (collected from the sometimes controversial Google Blog Search)
  • Realtime (collected from the new Realtime Search, which often shows mostly Twitter results)
  • Video (mostly Youtube)
  • Discussions (likely focused on Google Groups and forums).

Setting up seperate alerts with key search terms for each of these result types will give you far more comprehensive results than setting up just one “everything” alert set to show “only the best results.”

Google Alerts even has an option to export to CSV at google.com/alerts/export , which you can then take into Excel and merge with other Excel based reports you are using.

Alexa, Compete, Delicious 

Now that you’ve augmented your reports with additional web activity, you can use public data from services such as Alexa, Compete, Delicious to show a rough measure of relative popularity (despite frequently inaccurate data) of different website and blog sources from traffic and Google alerts.  For Delicious, you can use the number of site bookmarks as a metric. For Alexa & Compete, the site ranking is a good one to use.  In every case, you can find the score simply by typing in the site address into the search in the corresponding service.

Topsy & BackTweets

It seems that no Twitter search engine is perfect, even Twitter’s own, but both Topsy and BackTweets do a pretty good job of reaching back into the distant Twitter past (ie one week ago!) and finding tweets based on URL searches. Topsy also provides broad recommendations on which Twitter users are influential.

Klout and TwitterGrader

Since you’ve used Alexa and the like to enhance your web results, why not use Klout or TwitterGrader scores to show a rough measure of influence from the Twitter users that have tweeted your release.  Unless you have a huge list of people, the quickest way to gather the data is simply to type each Twitter handle into Klout’s search box and save the corresponding score.  You can do the same with TwitterGrader, although it typically takes a long time to calculate each score, while Klout scores are reported instantly.

There’s my summer tips for enhancing your release reporting.  Try’em out and become the metrics master at your office.


PR Peeps Poll: Press Release Views are Most Valued Press Release Metric

June 21, 2011

by Monika Maeckle, Vice President, New Media

Seeing is believing, apparently, when it comes to press release metrics.   According to our most recent PR Peeps Poll, communications professionals believe press release views are the most valued metric in judging a press release.

Of 179 polled, almost 53% (94)  cited release views as most important.   Hyperlink clicks rated second in importance with 16% of the vote (29).  Traffic driven garnered 12% of the votes cast (21) while times shared took 11% (19) and headline impressions 9% (16).

 With all the talk of the importance of social media sharing and engagement, we were slightly surprised by the findings.  Counting press release views is an older concept and online marketers continue to explore the intersections of  visibility and influence.   We figure influence must start somewhere–like having your carefully crafted messages being seen in the first place.Here’s the details:

Which press release metric do you most value?

  • 94, or 52%      Release views
  • 29, or 16%      Hyperlink clicks
  • 21, or 12%      Traffic driven
  • 19, or 11%       Times shared
  • 16, or  9%        Headline impressions

To those who participated, thank you for voting.  How about helping us out with our next PR Peeps Poll on minding your mobile manners:  What’s your digital etiquette pet peeve?  Please let us know and thank you.

 179 respondents via Twitter, email and Business Wire webinar polls. Poll conducted  conducted May –  June 10 2011.

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