11 Things Marketers Should Know from the Mid-Atlantic Marketing Summit

October 8, 2014

By Serena Ehrlich, Director of Social and Evolving Media

Last month hundreds of marketers, communicators and social media experts met in Baltimore for the Mid-Atlantic Marketing Summit to discuss the latest trends in all aspects of marketing and best practices for increasing engagement, sales and ROI.

In this piece, we will look at the top 11 marketing predictions for 2015, including the rise of the social CMO, a movement away from real-time marketing to right time marketing and the increased importance of the online newsroom.

  1. The rise of the CSMO (chief social media officer): Social media has evolved from short form messaging communication tool to a program that directly affects every part of a business.  As the real-time customer engagement platform, data generated can directly impact the future of one’s organization.  This role will be a hybrid between creative and analysis.  Those social media teams focusing only on outbound communications, ignoring the data available will not succeed.
  1. Multimedia is here to stay: More and more studies are showing that multimedia is now considered a mandatory element when looking to increase the response rate of any communications program. In addition, we will see a huge increase in mobile video investment as mobile device penetration continues to skyrocket
  1. Paying to engage with your social audiences: As Facebook, Twitter and other platforms mature, their business models are moving quickly into revenue generation and profit.  Look for these platforms to continue to roll out paid opportunities such as geographic and demographic targeting to increase the ability for a brand to reach their brand fans.
  1. A refocus from real-time marketing to right time marketing: Thanks to the meme that the Oreo Superbowl ad was created on the spot and thus is real-time marketing (completely false by the way, the ad was created months in advance), there became a push in 2014 for brands to jump into real time marketing.  Instead thinking about “real-time” organizations in 2015 will move towards “right-time” which involves the use of data to determine how and when to distribute each piece of created content – from social updates to press releases – to maximize the result.
  1. The rise online newsroom: As it becomes harder to get media’s attention, more and more organizations are building branded newsrooms – or including within their existing newsroom a section for brand-created content.  This content allows brands to tell their story, utilizing their own voice.  However it is important to remember that the only good branded content is seen branded content, many of these organizations are not only setting budgets aside to build these newsrooms and create this content, they are putting budget aside to distribute the content as well via press releases, coverage amplification services and more.
  1. A breakdown of internal siloes: As more and more data is becomes available through various marketing channels, it is imperative that marketing work with more and more internal teams to improve processes, define customer expectations, provide stronger customer service, increase sales, build corporate reputation and more.
  1. A better understanding of the ROI of a communications program: Marketers are moving away from “last click” attribution to multi-touch point attribution, allows brands to track customers through their entire journey ensuring that every touch point along the way is credited.
  1. A big shift from content creation to content distribution: As content marketing becomes a staple for most marketing programs, more and more marketers are turning to paid tools including press releases and amplification tools to ensure their created content is seen content. After all, there is no reason to pay for content to be created, if you aren’t paying for it to be distributed.
  1. The growing importance of social customer service as more than 50% of customer service interactions begin on the computer, well before the customer has engaged the brand.
  1. Look to smart devices and wearables to change news consumption from tweets to bursts. How can you increase the impact of your news as you decrease the amount of space needed to tell it!
  1. Sharing corporate sustainability responsibility news will continue to increase in 2015 as more and more consumers are choosing to align with brands and organizations that reflect their own beliefs. Organizations of all sizes from Nike to Honest Teas have connected with customers and build entire brands by focusing and staying true to their CSR message.

This year’s speakers shared so many wonderful thoughts but it was these 11 that resonated with me the most.  Which of these surprises you?  Which does not?


The Online Newsroom Debate: Combine or Split Out Financial Data

September 12, 2014

In this piece by Ibrey Woodall, Business Wire’s VP of web communication services, we take a closer look at the various ways public companies present their company news to reporters, analysts and other parties.

IR-site-or-online-newsroom

Some online newsrooms combine public relations, branded content and investor information on one single landing page. While this allows all interested parties access to a wide range of content, many experts have noted that the experience these newsrooms present are not customized enough to produce significant results.

The other option is to decouple company and branded content from investor information by creating two sites, an online newsroom and an IR site that link to each other as needed. Since each audience has such differing goals when visiting the company’s site, this allows each section of the website to be tailored enough to the visitor that it drives higher rates of adoption of content and alignment with the company message itself.

What type of corporate online newsroom does your company have?  And why should you care?  (Hint –over 70 percent of reporters access the company’s news page when writing a story).  Read more here to find out which set up works best for you and your goals.


The 5 Definitive Rules to Media Relations in 2014

August 13, 2014

By Serena Ehrlich, Director of Social and Evolving Media

Earlier this year, Business Wire released their 2014 Media Survey in which we asked 300 reporters, journalists, editors, bloggers and freelancers a wide range of questions related to how they cover company news.  Their answers provide a very clear road map to media relations best practices in 2014.  In this post, we look at the top five questions that make up the new rules for media relations in 2014.

1. Reporters have to meet metrics too With 44 percent of media survey respondents now writing for online publications, the metrics in which the success of an article is based upon have changed. Thanks to unprecedented speed and reach of news enjoyed by the world today, story views have replaced print sales, social shares replacing water cooler discussions.

Media Moving Online

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As we have discussed many times, one of the easiest ways to increase the visibility of coverage of your organization is to share it out. Utilize social media to increase the chance of likeminded individuals and influencers finding out about your news, while assisting journalists in meeting the overall story’s own success metrics.

Reporter Metrics

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2. What types of news interest reporters? With so much news occurring every day, what is the best way to capture a reporter’s attention?  What types of news do reporters want to see in a press release?

bizwirepressreleaseprefs

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The next press release you write should not only focus on the breaking news you are sharing, but include facts, angles, quotes and other assets to increase usefulness to reporters.  

3. Your Multimedia Asset or Theirs? 73 percent of reporters in this survey said photographs were their most favored supplemental asset communicators could provide them. Almost every online and print article today includes multimedia.  When you provide interesting, usable photos, graphics, infographics, video and more, not only are you helping the media outlet, you are also telling your own story, in your own voice.

bizwiremultimedia

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4. Your website is their top research tool When it comes to doing research for a story, journalists overwhelmingly turn to company websites and company online newsrooms for background information.

bizwireresearch

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When was the last time you took a critical look at the information on your website or within your company online newsroom from the perspective of a reporter on a deadline?  Is your information easy to find?  Can reporters download or embed assets instantly? Is your site impeding your coverage? Did you know that 88 percent of reporters asked said press releases were their most desired type of content in an online newsroom? Do an audit of your website and, specifically your online newsroom. Refresh this important asset to increase usability.

5. Which newswire do today’s reporters prefer? When provided with an array of choices, 71 percent of journalists and media outlets responding to this survey selected Business Wire as their top choice for news releases.

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With more than 50 years of leadership experience in the news distribution industry, while we are proud of this statistic, we are not surprised.  Every day we are a conduit between media outlets, reporters, bloggers, analysts, brand fans, organizations, corporations, start ups, Fortune 500 companies and more to ensure timely distribution and receipt of the world’s leading corporate and organizational news.

Learn additional tips and tricks on how to work with today’s media outlets by downloading the complete 2014 Business Wire Media Survey Guidance Report now. Get a copy of the infographic containing the images in this blog post here, or use the below code to embed the infographic into your website:

21st Century Journalism & Public Relations

 

Copy and paste the following to embed this infographic within your site:
<a href=”http://blog.businesswire.com/2014/08/13/the-5-definitive-rules-to-media-relations-in-2014/”><img title=”The 2014 Business Wire Media Survey Infographic” class=”aligncenter” alt=”21st Century Journalism &amp; Public Relations” src=”http://storage.pardot.com/19392/87712/BW_media_survey_infographic.jpg&#8221;
width=”800″></a>

To learn more about crafting and distributing content that activate your media targets, drop us a line.  We’d love to talk.To learn more about Business Wire’s media services click here.


Brand Journalism and the Evolution of Online Newsrooms

August 6, 2014

In the August 2014 issue of PRSA Tactics, Business Wire’s VP of Web Communications Ibrey Woodall reflects on how the online newsroom has matured from a basic press release archive to a central communications headquarters complete with brand articles. Although a very few journalists (only 7 percent) still believe that company-written articles do not belong in the news center, results from the 2014 Business Wire Media Survey illustrate that more than 60 percent of reporters are receptive to brand journalism.

Brand Article Types of Interest to ReportersRead the article “Online Newsrooms and Brand Journalism: Survey Shows Media Acceptance of Corporate Storytelling in Press Centers” to learn more about how organizations can create special content sections within their online newsroom. Content that helps relay a company’s history and industry focus, enhancing both brand loyalty and search engine optimization.


Combine your IR and PR news or separate them? Reporters weigh in

July 7, 2014

Should a public company's financial content reside within the online newsroom or within the IR site_q30_2014As time becomes more precious for today’s journalists, company websites, or more specifically online newsrooms and IR sites become increasingly important.  As the importance of these sites grows, so does the question of how to highlight the content relevant for each of an organization’s differing audiences.  For example, should public companies combine financial data with branded content?  Or do reporters prefer separate microsites, each highlighting the content relevant for that specific reader, making it easier for the visitor to find what they are looking for?

Find out what reporters want in an online newsroom in Ibrey Woodall’s latest article in our series based on the results of the 2014 Business Wire Media Survey.

Click here to read: Hosting Corporate Financial Data: Online Newsroom or IR Site?

Download a copy of our Media Survey results at: http://go.businesswire.com/business-wire-media-survey-results


Happy 25th Anniversary World Wide Web!

March 12, 2014

By Serena Ehrlich, Director of Social + Evolving Content

Twenty-five years ago today, the concept of the World Wide Web was officially established.  Founded by Sir Tim Berners-Lee, built as a side project while at CERN, Tim was the first person to write the code for a browser and editorial system, eventually released broadly and at no cost in 1993.

The establishment of the World Wide Web changed the way companies and consumers interacted.  Before the introduction of websites, PR teams would distribute press releases, then manually follow up with interested parties, including reporters, analysts and customers by phone.  If someone wanted to learn more about an organization or its offerings, they would call, leave a message and hope for a return call.  If no return call was made, no company information was shared.

Before the introduction of websites, news consumption was via newspapers and magazines with TV and radio leading the charge with breaking news or daily recaps.

Business Wire WebsiteNineteen  years ago, Business Wire recognized that the World Wide Web would dramatically change the way the world communicated.  We understood that by providing media, analysts and consumers instant access to key news and information, companies would build stronger relationships with these groups, as well as increase brand visibility and reach to new, previously hard- to-reach audiences.

But the web didn’t just help organizations.  With our new website, the first in the entire commercial newswire industry, Business Wire now offered additional ways for reporters, journalists and analysts to receive news– via newswire feed, email or web, ensuring immediate access to the corporate information they needed to write stronger and more compelling stories – ultimately increasing their own readership and reach.

News distribution and consumption has changed dramatically for all organizations in the last 25 years.  The penetration of smartphones ensures that 90% of American adults have full computer power in their pockets at all time.  Consumers and media alike can access websites, corporate newsrooms, social media channels and more to find company or product information.  While newswire distributions continue to be the preferred method of news distribution, journalists can receive press releases instantly through email or text message.

The late 90s and early 2000s also brought significant changes to the web, and again to news distribution and consumption.  In 1997, Business Wire launched the industry’s multimedia news release to proactively supply journalists with photos or video embedded into the press release.  The birth of Webshots, SmugMug, Flickr and Yahoo! photos triggered a massive wave of photography creation and sharing, increasing consumer demand for media outlets to include multimedia in press releases.

In 2005, YouTube launched, providing for the first time, a central repository for videos and kicking off an unheard of amount of video creation, sharing and consumption.  Consumers and media embraced video so dramatically, it too triggered another shift within the media space. 2005 marked the beginning of the massive surge of interactive news – suddenly a traditional news article could be supplemented with company created videos, providing viewers a much deeper look at the company.

Since the birth of the World Wide Web, news consumption has sped up.   We are now in a 24/7 news cycle with news coverage including everything from an article, a tweet, a photo, a video and more.  And it is only going to get better.  We look forward to the movement towards wearable technologies,  faster data speeds and other new inventions and the impact they will have on this industry.  Bring it on, future! We are ready!


Critical Content for an IR Site: Press Releases Most Viewed Within Investor Centers

January 13, 2014
Ibrey Woodall, VP, Web Communication Services

Ibrey Woodall, VP, Web Communication Services

By Ibrey Woodall, VP, Web Communications Services

We’ve heard from naysayers for years now that the press release is dead, especially within the financial industry. The statistical truth, however, is that the press release is, by far, the most accessed type of content within an investor relations center, or IR site.

At Business Wire, we work with thousands of publicly traded companies to disseminate press releases containing important financial data. Many of those organizations have also partnered with Business Wire to host their IR site. As we monitored these sites, we noted that the most popular content ranked as follows for 2013:

  1. Press Releases
  2. Events and presentations
  3. Executive biographies
  4. Annual reports and other financial documents
  5. Analyst coverage

With hundreds of thousands of views, the press release reigns supreme as it is viewed almost seven times more than events and presentations, the second most preferred content type. Views for all content types increased from 2012 to 2013. Interestingly enough, executive biographies grew over 300 percent, passing annual reports by a level.

I’ve always championed the frequently asked questions or FAQ section, particularly for the IR site, and it is next in line after the top five content types above. Financial communications can be complex at times, and investors, analysts and financial reporters have a lot of questions they need answered quickly. It makes it straightforward for all parties if the most common questions are provided with the most current answers.

Due to the demand for press releases, it is vital that they post simultaneously and directly to the IR site as they are distributed via the newswire. Categorizing releases not only by date, but also by subject matter, will make them easier to review and manage.


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