Understanding the Role of the Press Release and the Modern Marketing Mix

January 15, 2014
by Serena Ehrlich, Director of Social + Evolving Media, Business Wire

For many years, communication programs did not utilize input from every department in the company before launching. Thankfully, this has changed.

Today’s most successful communication programs run across many different divisions to maximize even the smallest program’s potential success.  In addition to increasing the potential for success, cross-department programs provide deeper insights necessary for future programs.  Below, we breakdown how marketing and PR support the impact of the press release.

When it comes to increasing the impact of a marketing program, for more than 50 years, one method continues to be most effective way to distribute your news – a commercial newswire service.

Press releases containing photos and/or videos and easy to find social sharing buttons, issued over a commercial wire service continue to be the most cost-effective way to reach journalists, bloggers, analysts, online and offline media, social networks, customers, and prospects.  Press releases are measured by quality of coverage, its impact on the company’s reputation and brand goals, action taken by readers and the amount of sharing across social networks.

The new tactics you must employ now to support your press releases and measure their impact include:

  1. Sharing social media messaging with brand fans and influencers, including a link back to your website, each tailored to the news’ target audience. Social actions taken related to your news are measured by overall shares, shares by influencers, link clicks and, most importantly, the quality of inbound traffic.
  2. Posting and directing journalists to blog posts that directly answer the questions you know journalists will ask you.  This increases the likelihood of company message adoption and decrease real or perceived anxiety by journalists and consumers about your message, brand or organization.
  3. Advertising on key industry media, highlighting the benefits of your product or brand is a terrific way to decrease the amount of time it takes a user to make a decision. Advertising success is measured by desired action taken, clicks, impressions, downloads etc.
  4. Utilizing online media syndication services like dlvr.it and Outbrain which can help increase visibility of valuable coverage and is best measured by impressions, views and quality of inbound traffic
  5. Creating social channel messages for colleagues, customers and partners to share across their own social channels.  Use a unique URL to more easily track shares, inbound traffic and the quality of that traffic
  6. Implement paid and non-paid influencer program to decrease sales consideration time.  This can have an impact on an increase in discussion, message adoption, social reach, quality of inbound traffic leads and amount of time before desired action taken.

These six steps increase the impact of your press release, as well as provide you with the valuable insights needed to revise messaging for future programs.  Which message resonated best with your various audiences? What asset or platform provided the best ROI?

The press release & the modern marketing mix – 6 #prtips by @serena http://ow.ly/sC4NY


Password Etiquette: Everything You Need to Know for a Safe Secure 2014

December 26, 2013
by Fred Godlash, Marketing Specialist, Business Wire

Many large businesses, including Business Wire, mandate password changes on a regular basis to ensure corporate security, a practice that has yet to catch on with the average internet user. In fact, not only do most people NOT change their passwords on a regular basis, they use the same password for all of their online portals, leaving them and their accounts in a vulnerable position.  So what can you do to protect your password and what do you do once your account has been compromised? What is the proper password etiquette going into 2014?

silver-padlock-security-icon

The latest line of defense against hacking used by sites like Apple, Google and Twitter include password authentication systems too sophisticated for hackers to infiltrate using encryption software. While Twitter and Google send passwords directly to the users’ cell phone via text, Apple is introducing two additional ways to utilize passwords.  The first protection is a password generating system that creates a sophisticated password stored in the cloud that auto fills when the user is prompted for a password. The second protection layer Apple introduced was fingerprint technology for mobile phones. Other systems are using USB password devices that unlock the authentication process by using a key.  Each of these processes were designed to increase security without increasing work on the customer’s end.

Of course, all of the new technologies have some issues. One of the problems with Apple’s icloud system is that you cannot access your passwords unless you are connected to the cloud network and the passwords the system creates are too complex for memorization. USB keys can be stolen and there have been reports of iPhone users not being able to set up the fingerprint reader properly on their phone. So what are some simple tricks that you can use to create a complex password without purchasing a new technology?

Ideally you want to have a variety of complex passwords that can’t be hacked. Many people have weak passwords that contain readable words that can be figured out once the hacker deciphers the first few letters. Instead design a system that is easy to remember yet creates very complex passwords. One method that is very useful for creating passwords is to use acronyms from a simple phrase. For example, if the simple phrase is “I drive a red Toyota at work” the password becomes IdarT@w. Another idea is to use symbols and numbers to add to the complexity of your password. Some people will create passwords in another language to add yet another layer of protection. Taking preventative measures like changing your password often will pay you back in the future.

What if you lose your password?  Every company has a way of recovery if you have been compromised. This is where Gmail and Twitter’s two factor authentication becomes important. Update your security profile with a phone number or secure email address on file so that the provider can contact you in case of emergency before you are compromised. If email is not a safe option, have a text sent to you on your phone. Second, once you are aware of suspicious activity or if your account has been compromised, know how to quickly recover from a problem.

Here are some guidelines for some of the more often hacked social platforms:
Twitter

  • If you believe your Twitter account has been compromised change your password in the password tab in settings. Use the guidelines above for selecting a strong password. If you are unable to reset your password use Twitter’s Password Reset Form. If you feel your email has been compromised contact Twitter using Support Request and choose the option “hacked account.”  Make sure to revoke all connections to third-party applications; to do this, after you have created a new password and logged in, visit “Apps” in your settings and revoke access.  If you keep trusted third-party apps connected, don’t forget to update your password settings on each platform. Once you have regained full control of your account make sure to go back and delete any unwanted Tweets.  

Facebook

  • Very similar to Twitter, start with the basics; change the compromised password to a strong password. If you are unable to change your password or feel your email has been compromised use the Secure It Here Link. Take steps to revoke third-party applications until you feel the situation is secure. Delete any questionable photos or use the hide from timeline option for photos not posted by you.

All Google Accounts including email

  • Google has a network of sites that all tie in to the same password from email, analytics to social media and as a precaution Google lets you set an option in how you want to be contacted in case your account has been compromised. Make sure to keep this accurate and up to date. Google also provides a link to help you recover from a hack called Google Account Recover. Another resource is to go to the Google Apps Documentation and Support for recovering and resetting passwords.

When hackers compromise your email or social media their objective is almost always to gain bank account details. Sometimes accounts have been compromised and yet no action is taken for many months later due to the “lying in wait” attitude criminals have when stealing information. Here are some guidelines for bank and credit cards.

Bank Accounts and Credit Cards

  • All the same recovery rules apply for your bank accounts and credit cards with one major exception; if your money was compromised there is a good chance your full identity has been as well. If you want to know how to steal from your account do this simple test; call the bank and ask them what they need to access your account so you can check your account balance. In most cases they need your name, address, date of birth, email address and the account number. These items are usually found with little effort on the internet. Many times the account number from debit cards can be compromised by knowing all of your personal information and contacting 3rd party vendors like restaurants, hotels, rent a car vendors, etc. for information. This is why protecting a simple thing like a social media site is so important. The more information a thief has about you the easier it is to steal from your bank account. If your bank account has been compromised it may become a police matter and is a federal offense.

Of course, before changing passwords, scan your computer for viruses and malware and update all the latest security patches for your computer. A proactive stance in password security is always a good thing but make sure to have a plan in case your password is compromised.

Have questions about Business Wire’s commitment to security or how you can create a secure password? Let us know in the comments below.


Involving Reddit in your PR campaign

December 18, 2013
by Paul J.F. Bowman, Senior Editor

Reddit.com, the self-styled “front page of the internet,” is a social bookmarking site currently ranked #80 in the world and #31 in the United States in terms of traffic. The site is a diverse and vibrant global community.Reddit

To get a simple sense of Reddit, visit /r/awww or /r/cute. “/r/” dictates a “subreddit,” a section of Reddit devoted to a specific topic. Two popular subreddits are /r/IAmA (I am a…) and /r/AMA (ask me anything). Admittedly, /r/IAmA and /r/AMA are very similar; Reddit describes their main difference as the number of subscribers (AMA currently has around 53,000 readers while IAmA has over 4 million).

Essentially, both IAmA and AMA are crowdsourced interviews; any Reddit user (“Redditors”) can ask questions of the person/organization submitting themselves for an interview. It’s easily comparable to an online press conference. For example, a well-known skateboarder recently posted an IAmA/AMA:  “Geoff Rowley – Professional Skateboarder. Co-owner of Flip Skateboards and Founder of Civilware Service Corporation.”

As questions were submitted, Rowley chose those he would answer while ignoring questions deemed irrelevant, information sensitive, difficult to answer in time allotted, too personal, etc. By simply answering questions, Rowley was able to promote his skateboarding company, his outdoor supply company as well as an appearance on a video Web series. Redditors asked questions varying from skateboards and shoes to hunting and running a company.

For your next public relations campaign, you might consider a similar IAmA/AMA appearance. The trickiest part is to make sure that you do not violate one of the primary rules: “Obvious nonsense or advertising will be removed – this is up to the discretion of the moderators.” Reddit also asks that you phrase your post in terms of “something uncommon that plays a central role in your life” (ex: “IAmA founder of a non-profit dog grooming organization. AMA!”) or “a truly interesting and unique event” (ex: “I invited the Los Angeles Lakers to my fundraiser and 20 of them attended! AMA!”). Many PR campaign topics fit into these categories; it should be easy to find something unique to focus the post around.

Many notable people have submitted themselves for AMAs; Barack Obama and Bill Gates are among the most successful and publicized. Redditors may also submit requests for people they would like to see participate in an AMA. Actors, authors, comedians, inventors, musicians and scientists are common IAmAs/AMAs.

All of the information to begin an IAmA/AMA is at www.reddit.com/r/IAmA/wiki/. Here are the basic steps after you’ve created a Reddit account:

  1. Decide which community is best for your post.
    Assuming that you’re looking for the most exposure, IAmA is the best place to post. The major downside of the large IAmA audience is that your scheduled time may be overshadowed by a well-known celebrity. Make sure to check the “Upcoming AMAs” schedule in the right margin to find the least-populated timeslot.
  2. Choose a way to prove your identity.
    Options for proof include a work ID, business card, paystub or contract (make sure any sensitive information is blocked out). Posting a note regarding the IAmA/AMA on an official website and/or Twitter account is both allowed and encouraged. The mention should dictate which Reddit username will be used and a link to the AMA once it has been posted to the website.
  3. Request a spot on the “Upcoming AMAs” calendar.
    This is purely a request to the moderators to have the AMA added to their official calendar. Schedule for the daytime of your expected geographic audience. Add the title of your AMA, date/time requested, the description of the person/organization, the username that will be used and the proof gathered from step 2.
  4. Fill out the thread and submit.
    The title should grab people’s attention with the most interesting/intriguing part of the IAmA/AMA. Use the information entered in the Upcoming AMAs request from the previous step.
    Example title: “I am the founder and editor of the first website dedicated exclusively to fire ants, fireanthill.com. AMA!”
    In the next field, write a short biography. Keep in mind that the more relevant information that is provided, the more the Reddit community will be able to engage and ask questions. At the bottom of this field is where you place the verification/proof of identity mentioned in step 2.
    Example text: “I’ve worked as editor of other publications such as LIFE, People and Cat Fancy. Before I started fireanthill.com, the fire ant websites only included research but did not aggregate the many fascinating aspects of fire ants. I’ve been interested in fire ants for 20 years, AMA! Here is a photo of me at home: [LINK], a link to my bio on the website: [LINK], and me in front of a giant fire ant hill: [LINK]“
  5. Make sure the posting worked by visiting reddit.com/r/IAmA/new.
  6. Publicize the link of your IAmA/AMA to websites and social media accounts with the time questions will be answered.
  7. Answer the questions asked of you with genuine interest and passion.
    Many Reddit users can sense when something is purely for publicity. Do not repeatedly focus your answers on the campaign. Genuine responses will garner genuine interest in your company. The majority of self-promotion should be placed in the text of step 4. If the response is lackluster, the post can still be an interesting addition to an “About Us” or “Biography” page.

There have been a number of controversies surrounding the website. Like any other public Internet forum or social media, Redditors can frustrate and antagonize people posting on IAmA or AMA. Woody Harrelson is the most disparaged AMA as he was only willing to answer questions about Rampart, the movie he was promoting at the time. Morgan Freeman (posting under username “OblivionMovie”) had a similar downfall; Redditors deemed his short and canned responses as a PR agency paraphrasing or posting for him rather than Freeman himself.

Remember, there is no guarantee of a successful IAmA/AMA post. However, the more you interact on Reddit (specifically the AMA and IAmA pages), the more you’ll have an understanding of the site and which posts draw people in. This wide-ranging and interesting worldwide community is a great tool for promotion but recognizing what drives its visitors will be key to your success on the site.


Decoding the Media: National Journalists Divulge Best Way to Build Relationships

November 12, 2013

By Meghann Johnson, Sales Manager, Business Wire Chicago

What does it take to land a signature placement? You know, the media placement that positions your company as an industry-leader with the smartest executive team and best products? According to speakers on PRSA Chicago’s recent panel, a heck of a lot more than it used to.

Business Wire team members recently attended “National Media in Chicago: Who’s Here and What Do They Cover?” featuring journalists from top national media outlets including:

  • Diane Eastabrook, Correspondent, Al Jazeera America (@AJAM)
  • Jason Dean, Chicago Bureau Chief, Wall Street Journal (@JasonRDean)
  • Flynn McRoberts, Chicago Bureau Chief and Editor-at-Large, Bloomberg News (@FlynnMcRoberts)
  • Neil Munshi, Chicago and Midwest Correspondent, Financial Times (@NeilMunshi)

During this discussion the speakers divulged best pitch practices for PR professionals. In each case, each journalist reiterated the exact same advice – all good PR professionals must do their research before reaching out. This, they told us, is the number one way to create strong relationships and build trust in your company.

In this case, research does not mean referencing their latest article, post or tweet. In PR, researching the reporter means understanding both what they write about and who their audience is.  In today’s world, general pitches only slightly on target with the reporter’s beat and readership are unacceptable. It is better to write highly targeted press releases, with a highly specific audience. Not only will this support your internal business goals, you will provide better content to your beat  reporters.

A few other themes were addressed to give insight into their news process:

Newsrooms embrace social media…to an extent.

In April 2013 Bloomberg News introduced corporate and CEO Twitter feeds to their terminals, a huge step for highly-regulated industries that may not have access to social news at work

  • Business Wire Tip: If you delete a tweet archived in the Bloomberg terminal, you must call Bloomberg to have them manually remove it.  These tweets are not automatically deleted.

While social media is expanding, many journalists are still cautious.  Financial Times’ Neil Munshi was quick to point out that when a big story hits he shuts off Twitter so he can focus on uncovering facts vs. reading potentially false reports.

  • Business Wire Tip: For any communications, especially in times of crisis, it is important for companies to be transparent and provide as much information about the situation as possible in order to control the conversation.  Considering issuing a press release or utilizing your corporate blog to ensure the words used to describe your news are your own.

Content other than photos are rarely re-purposed verbatim; however these elements have huge value in showcasing the larger story to the reporter and brand fans.

In the age of videos and infographics, companies should include content elements that tell the brand’s larger story.  Video works well as it provides a face to the story, while images drive deeper emotional connections.

  • Business Wire Tip: Content marketing and distribution is an effective way to gain attention and influence key constituents; however, it’s important to ensure the story is relevant and timely to drive conversations. Check out on our recent post on this topic.

Press releases remain relevant to news gatherers.

The resounding feedback from speakers is “press releases are alive and well.” According to Jason Dean of the Wall Street Journal press releases remain one of the best ways share company news as it provides reporters accurate information, with links to supporting information, making it easier to do their jobs.

  • Business Wire Tip: If you’re looking to spice up the traditional release think about adding bullets highlighting “Just the Facts” and “Key Quotes,” which may catch the viewers’ attention. Consider adding a Click to Tweet in your sub-headline like this PRSA Austin story.  Or take it one step further like this Amazon release entirely comprised of Tweets each crafted with a different audience in mind.

These are just a few of the tips from leading journalists, but we have many more. Keep following the BusinessWired blog or contact us directly to learn more.


How to Pitch a Story: Think Like a News Director

July 8, 2013
by Joyce Thian, Media Relations Specialist, Business Wire/Canada
Joyce Thian

Joyce Thian

If you want to know as a PR pro exactly how to get your stories “on the air,” news directors should be your go-to people. But it’s not every day that you get to sit down and chat with a news director—they’re busy people, after all, running entire news rooms and news departments on a day-to-day basis.

Luckily, this year’s RTDNA national conference (June 13-15) featured a lineup of back-to-basics workshops, one of which was a stellar “Making the Pitch” session with Dave Trafford, news director at Global News Toronto.

Dave Trafford

Dave Trafford

Trafford, an award-winning journalist and bona fide news veteran, took the time to share his tips on story pitches with a roomful of PR pros, freelance journalists, reporters, and producers. His insights into what works and what doesn’t when it comes to pitching offered that rare glimpse into the mind of a news director:

  1. Your idea has to be better than mine. Get me interested because if I’m interested, an audience will be too.
  2. If you’re going to pitch anything, it has to be about me. A good pitch will be about the person you are pitching to, no matter who they are. Make them care and relate it to them personally.
  3. Some of the best pitches are the ones that have left me mad afterwards. If the pitch provokes a reaction, I might want to see that story.
  4. Don’t confuse an idea with a pitch and don’t pitch by asking questions or listing some qualities. The pitch is essentially the first part of telling a great story.
  5. Good pitches land in the strike zone. Make a narrow pitch—be specific and focused enough that you can pitch your story in as short a time as it will be on the air. (Interested in more baseball-inspired PR tips? Check out this blog post from our global media relations director, Raschanda Hall!)
  6. Don’t overlook the things you find obviously entertaining or interesting; great characters can make great pitches or stories.

Business Wire Gives Back with Contribution to Journalism Scholarship

June 24, 2013
by Matt Allinson, International Media Relations Supervisor
Matthew Allinson

Matt Allinson

At the 2013 Western Washington chapter of the Society of Professional Journalist’s annual awards gala, Pacific Lutheran University journalism student Leah Traxel picked up a scholarship and recognition as an up-and-comer in the world of journalism. Business Wire was there and was honored to have the opportunity to contribute to the scholarship awarded to Ms. Traxel.

Ms. Traxel, a third year student, currently works part-time for The News Tribune (Tacoma) and is also the Journalism Team Leader for MediaLab, an on-campus multimedia agency and applied internship program. Upon completion of her degree at PLU, Ms. Traxel hopes to pursue post-graduate studies in digital media and would one day like to teach.

I had a chance to catch up with Ms. Traxel after the event and she was gracious enough to answer a few questions for us.

International Media Relations Supervisor Matt Allinson and scholarship winner Leah Traxel

International Media Relations Supervisor Matt Allinson and scholarship winner Leah Traxel

1) Who or what inspired you to study journalism and pursue it as a career?

I had no idea I wanted to be a journalist until I took a class from Robert Wells, a former journalist who saw my writing and asked if I had considered the field. I hadn’t, but I’ve always been a successful writer, and I knew I didn’t want to get stuck doing one thing over and over again as a career, so journalism seemed like a good option. Rob hooked me up with a couple of local weekly papers, and I started freelancing the fall of my sophomore year.

2) How can you and your generation help the journalism industry successfully transition into the digital world?

I really believe Marc Prensky hit the mark with his comparison of digital “natives” and “immigrants”. My generation is definitely one of natives, and as with any skill, it’s our responsibility to share it with previous generations. 

I think my generation can help journalism transition by working as an example of how citizens and journalists can work together to produce the best coverage. Citizen journalists on their own can be irresponsible, but journalists on their own are slowly becoming obsolete. I think the best course of action would be to utilize the strengths of both practices, and create relevant, accurate, and useful content for the public.

3) What will you be doing this summer?

This summer I am interning at The News Tribune and at PLU’s University Communications.

4) Where would you like to be seven years from now?

Seven years from now, I would like to be reporting on technology, and maybe using my background in math and computer science to do some technical writing.

5) If you were somehow able to capture the first verified photo of a Sasquatch while on a hike, where would you publish it first?

If I had the first photo of Sasquatch, I would probably publish it in National Geographic. However, I would only do that if it was determined that s/he could be a threat to public safety or if publication could prevent him/her from coming to harm. If s/he has gone to that much trouble to stay hidden for this long, it wouldn’t feel right to exploit him/her for personal gain or notoriety.

We wish Ms. Traxel the very best in her future endeavors and feel confident, with people like her in the profession, that journalism is in good hands moving forward.


Is Content Marketing + Social Media the New PR?

June 18, 2013
by Pilar Portela, Media Relations Supervisor, Business Wire/Florida
Pilar Portela

Pilar Portela, West Media Relations Supervisor, Ethnic Media Circuits

Content marketing and social media marketing are on the minds of everyone in PR, marketing and connected industries these days. They’ve changed the rules for everyone, including public and media relations practitioners.

Beginning June 27, Webdirexion will be hosting a series of live panels where you can listen to industry experts discuss social media strategies and ask them questions. The first session, “Content Marketing + Social Media Marketing = The New PR?” will cover how PR tactics are changing and how reaching journalists has become a whole new ballgame. The panelists for this session are:

  • Carri Bugby, Founder – Big Deal PR, and Social Media Consultant
  • Lori Weaver, Owner – Lexington Business Media
  • Pilar Portela,  Media Relations Supervisor for Business Wire

Each panelist will share their content and social media marketing tips, and discuss tactics to reach and influence the media. This free session will be live streamed . For more information and to register go to: http://webdirexion.com/webdxsocial

The other free Webdirexion “Social Strategies” sessions will be held on the last Thursdays in July and August, 2013 at 10am PST/1pm PST. The sessions will be available via a streamed Google+ Hangout; and Webdirexion will award prizes to participants who ask the best questions of each panel.


Maximizing Social Media: Strategizing for the Masses

June 3, 2013
by Joyce Thian, Media Relations Specialist, Business Wire Canada
Joyce Thian

Joyce Thian

Earlier this month, the who’s who of the Canadian newspaper industry came together at the annual INK+BEYOND conference and trade show, hosted by Newspapers Canada and the Canadian Association of Journalists. For two full days, delegates representing news publications from across the country heard from distinguished industry leaders, learned about the latest innovations in news media, and had the chance to connect and network with peers and other partners in the heart of downtown Ottawa, Canada.

Within a fully packed program that strove to cover every aspect of the newspaper business, one of the stand-out sessions of the conference was a breakout social media workshop led by Mandy Jenkins of Digital First Media.

OttawaAlthough Jenkins was speaking specifically to newspaper publishers, editors, and journalists looking to better connect with their readers online, her advice on how to “maximize your social media” would be well incorporated into any brand’s social media strategy.

(If at this time you’re thinking to yourself that you still don’t quite believe in the practical power or perhaps measureable usefulness of social media within the context of your company’s PR, marketing, or customer service efforts, do consider some of the many illuminating stats supporting user-brand engagement vis-à-vis social media. As Jenkins puts it, “All of us need to keep social media in mind. [Social media] has changed the way our audience does everything.”).

Mandy Jenkins - Maximizing Your Social Media

So without further ado, here are 13 dos and don’ts for brands looking to leverage social media, as inspired by Mandy Jenkins’ workshop at INK+BEYOND 2013:

  1. DO start with research. Have a look at what your peers or competitors are doing. What do you see that you like, or don’t like? This will help you get a better idea of what you want to do with your own social media usage.
  2. DON’T be afraid to show a little personality. Brands can have distinct personas and personalities, so why shouldn’t these carry over into your social media efforts?
  3. DO think about your voice. Jenkins recommended asking yourself these questions to help define what type of voice you might want to adopt: “How conversational should I be? What tone is right for my content? What tone is right for my audience? Am I a friend, authority, or something in between?”
  4. DON’T just broadcast. “You are not an RSS feed,” Jenkins told delegates in attendance. This applies as much to brands as it does to news organizations. Don’t waste your 140 characters just regurgitating “a headline and a link”; streams should have replies and retweets, resembling real conversations.
  5. DO focus on your audience. There’s a reason social media is called social media. “Follow the people you are interacting with, people who reply and share your stories,” Jenkins said. “These are the movers and shakers in your community.”
  6. DON’T get into fights. This one should be self explanatory.
  7. DO share your audience’s joy. Retweet happy followers, Like your fans’ posts, Storify positive feedback—these are all invaluable social interactions.
  8. DON’T be afraid of social advertising but do be upfront when identifying sponsored tweets and updates.
  9. DO go where the people are. Tap into existing communities, instead of trying to build one out of thin air, and compliment and contribute to what is already out there.
  10. DO encourage sharing. Make it as easy and intuitive as possible for your followers to share your content, such as product news or event announcements, with their peers. Here at Business Wire, we put social media buttons in highly visible spots and incorporate share icons into all press releases and individual multimedia assets.
  11. DON’T try to hide your mistakes. When (not if) you make an honest mistake—because who hasn’t—be open and transparent about it and quickly follow up with a correction. Don’t try to pretend it didn’t happen. “The cover up is worse than the crime,” Jenkins advises.
  12. DO get your (social media) priorities straight. You can’t be everywhere all at once and you don’t have to be, Jenkins says. “It’s great to experiment but there are a lot of places you can be dividing your time. See what works for your brand and your audience and be good at it.”
  13. DON’T sell yourself short. Sometimes, a small audience of highly involved and well-invested users is much better than a big audience that only cares half as much. “Quality of engagement is what really matters.”

In the end, whether you decide to follow all or just some of these guidelines, there is at least one more caveat worth bearing in mind: When it comes to social media, you can’t just “set it and forget it.” At best, such a strategy (or lack thereof) would render your efforts (or lack thereof) completely pointless.  At worst, you could be maximizing your social media missteps instead. And now you know. Good hunting.


Event recap: Boston’s Most Influential Online Journalists & Bloggers

May 16, 2013
by Molly Pappas, Media Relations Specialist, Business Wire/Boston

Last week, Business Wire/Boston hosted a media panel breakfast event with some of the leading online journalists and bloggers in the area to discuss the latest trends in online media.  Among the topics discussed were the evolution of online media, tactics of coverage and how an online journalist’s job has changed.

Our media discussion revolved around six of the area’s established names in online media:

Moderator –

Shane O’Neill, Assistant Managing Editor of CIO.com (@smoneill)

Panelists

Paul Roberts, Editor-in-Chief/Founder of The Security Ledger (@paulfroberts)
Tiffany Campbell, Managing Editor of Digital at WBUR.org (@tiffanycampbell)
Galen Moore, Web Editor at Boston Business Journal (@galenmoore)
Angela Nelson, News Editor of Boston.com (@bostonangela)
Jamie Wallace, Editor-in-Chief of Fans of Being a Mom blog (@suddenlyjamie)

L-R: Angela Nelson, Jamie Wallace, Shane O’Neill, Paul Roberts, Galen Moore, Tiffany Campbell

L-R: Angela Nelson, Jamie Wallace, Shane O’Neill, Paul Roberts, Galen Moore, Tiffany Campbell


Check out the links below for some Storify compilations of tweets from attendees and panelists!

On the evolution of online media:

  1. ‘iPhone has changed my life as a reporter’- @tiffanycampbell on benefits of new tech #BWCHAT
  2. Getting so much feedback via blogs and Twitter is double-edged sword because of + & – comments, must be prepared says@suddenlyjamie #bwchat
  3. #bwchat panelists honest about balancing metrics w/delivering content that should be reported & engaging with audience. Refreshing.
  4. RT @metiscomm: Monitoring #socialmedia is like having #kids - you have to add 5-10 minutes to everything you do: @GalenMoore#BWchat
  5. Nice to hear that cultivating relationships is still important in PR…and that tweet pitching is not really valued #bwchat
  6. Paul Roberts/The Security Ledger: “Stories that do the best are the ones that have real news.” #bwchat
  7. Its an antiquated conception that print gets more views than online, plus it has a longer shelf life @bostonangela of @BostonDotCom#bwchat
  8. Online stories get more eyeballs and have longer shelf vs print says@BostonAngela #bwchat

On the tactics of coverage:

  1. RT @jensaragosa: Visuals are key-send me your photos, your videos and we’ll get them on our site says @BostonAngela #BWChat
  2. Online newsrooms v. important MT @V2comms@GalenMoore“…please remember this – put your press release on your website”#BWChat
    MetisComm
  3. If you don’t put up something with a striking visual, it might as well be invisible- @suddenlyjamie #BWchat
  4. RT @bkguilfoy: “My email has 99 problems but your attached image aint one” #bwchat
  5. Prep story for instant repurposing via visual/social/online mediums & your story will be gold to the media @suddenlyjamie #bwchat

On how the job has changed:

  1. #bwchat @galenmoore “voicemail is where things go to die.” Ha – so true!! Even for PR people.
  2. Pitching diff now than 20 yrs ago? #bwchat panelists say no, but impt to now add pictures so journos can make packages for social channels
  3. Pitching press is still about relationships, knowing publication, good content. But need to present it for visual and social media#BWCHAT
  4. Yes! MT @amyshanler#bwchat reporters/pr pros are all real people. Let’s not lose sight of that when focusing on our work, or our numbers.

Our full house had nothing but praise for the panelists and discussion.

  1. Fabulous panel MT @GalenMoore: Tx @BostonAngela,@paulfroberts@tiffanycampbell,@suddenlyjamie, & @smoneill for a lively panel #bwchat
  2. Morning well spent at #BWCHAT with area media, good Q&A, content. Thanks BusinessWire
  3. At BusinessWire “Meet the Media” pgm in Waltham. Full house. Awesome panelists. Love learning! #bwchat

Thank you to our amazing moderator and panelists for a great, informative discussion!

For upcoming local Business Wire events or our award-winning webinar series, visit our events page or follow Business Wire events on Twitter, hashtag #bwchat.


Event Recap: Meet the Washington, DC Tech Media

May 12, 2013
by Simon Ogus, Media Relations Specialist, Business Wire/Washington, DC
Simon Ogus

Simon Ogus

Business Wire/ Washington, DC recently hosted a technology media panel with some of the leading journalists in the area to discuss the latest trends in the world of technology reporting. Among the topics discussed were how reporters utilize social media, how to most effectively organize a pitch and the best ways to get a reporter’s attention in this fast-paced news cycle.

It was an honor to moderate the panel, which included five established names in the Washington, DC technology reporting industry:

Paul Sherman, Editor and Publisher of Potomac Tech Wire (@PaulRSherman)

Bill Flook, Reporter, Washington Business Journal (@TechFlashWBJ)

Rob Pegoraro, Freelancer, previously with The Washington Post (@RobPegoraro)

Nick Wakeman, Editor-In-Chief, Washington Technology (@Nick_Wakeman)

Andrew Feinberg, Freelancer, previously with The Hill  (@agfhome)

On Social Media: Twitter and LinkedIn

Business Wire tech media event panel

L-R: Andrew Feinberg, Bill Flook, Nick Wakeman, Rob Pegoraro, Paul Sherman, Simon Ogus (standing)

The panelists, all active on Twitter, agreed that social media outlets allow them to read and follow news and trends in a timely manner while also enabling them to connect and communicate with many individuals through a common platform. One downside to communicating through Twitter, they noted, is the overwhelming amount of information they must sort through to find those topics they can actually write about. Feinberg made the analogy that Twitter is like “attempting to take a drink of water out of a fire hose” – a sentiment that was unanimously agreed to.

That isn’t to say that news can’t be shared on Twitter between public relations professionals and reporters, only that the task has become a bit more difficult in the last couple years. As Sherman explained, “The big news breaks fast on Twitter, but often times the small news can’t get through the noise.” This has led reporters to seek out information on other platforms. The panelists considered LinkedIn as another valuable social media resource, as it provides the reporter more background than a Twitter profile might about who is messaging them. Overall, however, the panel finds Twitter to be very useful, but is primarily best for fast and short conversations.

On capturing a journalist’s interest

The panelists agreed that the content of the press releases is always king to attract those reporters most interested in a particular topic. And, because these panelists are all based in the greater Washington, DC area, they are always on the lookout for news that will uncover the latest Washington, DC story. They stressed how local news content is always the best for them in a news release/pitch and suggested focusing on transactions that are happening in this area.

Wakeman suggested that the best way to catch his eye is to “have your story align with trends, specifically economic trends.” For Pegoraro, the releases he said he finds most appealing describe “companies and individuals solving long-running problems through technology.” He stressed that buzzwords don’t provide much of an impact on the news releases and recommended producing copy that enhances your release with a strong descriptive headline.

Tailor your pitch for a mobile device

Pegoraro also noted that because reporters are more often checking their emails on the go, it’s a good idea to be mindful of the readability of a news release or pitch on a smart phone. He suggested first testing the email pitch on a personal smart phone and also including the more important pieces of information at the top of the email.

Consider the reporter’s deadlines

The panelists preferred being contacted during their business hours. Understanding each reporter’s deadlines is also important. For example, Flook described how the early hours of his workday are devoted to sending the “TechFlash” email and so he may not be responsive to emails or calls at that time.

Don’t just pitch events as news, pitch something about the event

The panelists agreed that there are too many events and not enough resources to cover them. They recommended that news about an event include something that occurred or was discussed at an event. They felt this could also help save a lot of effort on the public relations side to promote something specific within an event that would be relevant to the reporter instead of a general release about the event itself.

Incorporating newswire distribution

The Q&A session revealed that all five panelists currently receive Business Wire’s technology copy and provided insight as to the importance placed on copy received in this manner. Sherman told the audience he “checks Business Wire’s copy every day” and Wakeman said he has “relied on Business Wire for years.” In addition to the releases being easy-to-view, other requirements in place for wire-distributed copy are a bonus to journalists. Pegoraro mentioned that he has often been interested in a release submitted directly by a company, but has found it frustrating when he’s unable to locate a point of contact in order to follow up. He said that when releases come through a newswire service, these types of omissions are rare.

Thank you panelists!

We’d like to thank our panelists again for their valuable insights to public relations professionals and communicators.

For upcoming local Business Wire events or our award-winning webinar series, visit our events page or follow Business Wire events on Twitter, hashtag #bwchat.


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