[Case Study] Word of Mouth in the Social Media Age: EDEKA

September 22, 2015

Seval Dogan, Marketing Specialist, Business Wire

From word of mouth to electronic word of mouth
Traditionally, word of mouth (henceforth, WOM) was primarily based on face-to-face, interpersonal interaction between a receiver and a communicator.

According to the Cambridge dictionary, WOM is the process of telling people about a particular product or service, usually yay-1463767-digitalbecause it is good and you want to encourage them to try it. This makes WOM one of the most credible and effective forms of advertising, simply because every time a person recommends to his/her peers, friends or colleagues a product or service, he/she puts his/her own credibility and reputation at stake.

Positive WOM, therefore, is one of the most important influences on organizational performance as every happy customer can be turned into one of the most committed brand fans. When activated properly, positive WOM can have a substantial impact on a company’s fortune by generating more brand awareness and by helping to successfully grow the customer database.

However, in today’s digitized world, companies face a new significant challenge. There is a real impact of speed and connectivity on word-of-mouth discussions. Today’s web-based consumer platforms have shaped a new way of sharing personal opinions: the electronic word of mouth (eWOM). Social media revolutionized not only the way individuals interact on a daily basis, but also the way companies create and grow brand awareness and loyalty via WOM. Social networks are a central place for dialogue and exchange, replacing traditional face-to-face discussions. As a result, opinions travel much faster than before, and the public image of a company has become more fragile and sensitive than ever before.

One way of generating positive eWOM is through viral marketing. The remainder of this article deals with a success story of a viral marketing campaign produced for EDEKA, one of the largest supermarket chains in Germany, by the German advertising agency Jung von Matt. While there are several key important elements to the EDEKA case (most of which are discussed below), one of the strongest elements however is that social media has been strategically used to stimulate positive eWOM.

How EDEKA leveraged eWOM for Success:  The Case of EDEKA: ‘Supergeil’ and ‘Kassensymphonie’
EdekaFounded in 1898, EDEKA is one of the largest and most recognizable food retailers in Germany. Aimed at expanding its audience to reach younger buyers by changing the corporate image from a conservative retailer to a more modern one, EDEKA joined forces with Hamburg-based advertising agency Jung von Matt. In 2014 they set up a campaign which deviated greatly from the conventional advertising and marketing standards followed by most German retailers. EDEKA and Jung von Matt produced two successful YouTube-based campaigns  that became worldwide hits, receiving national and international media coverage. EDEKA gained more than 2,000 new YouTube subscribers, over 4,500 additional Facebook Fans, more than 1,700 Twitter mentions and increased engagement on their social media channels (source: Fanpage Karma). The success of their brand campaign even secured the supermarket company its own Edeka 2reality-cooking show (‘Das Erfolgsrezept’) from RTL, a leading national TV channel.

The first spot, labeled with the rather obscene word ‘Supergeil’ (meaning ‘super cool’), launched in 2014 and reached over 14 million YouTube views within a short period of time.

Did it work?
edeka 3The EDEKA campaigns relied on visually rich content and unique storytelling elements to recreate and reposition their brand to appeal to younger demographics. They cleverly turned products and services into relatable stories, and the entertaining nature of the videos engaged users both on an emotional and intellectual level.

Generating Positive eWOM: Key Success factors
Broadly speaking, it is difficult to predict what content will trigger positive eWOM and if it will go viral on social media. Nevertheless, there are certain elements that increase the probability. As Jennifer Aaker, Professor of Marketing at Stanford Graduate School of Business, noted, people remember information when it is weaved into narratives “up to 22 times more than facts alone.”

As the Internet is becoming increasingly image rich, content that includes visuals attract more attention than content without. Videos are especially on the rise as they are highly engaging and allow a multi-sensory experience. Movement, facial expressions and human voices are more believable, more authentic. These factors help to quickly establish a connection to the viewer and generate more awareness.

Word of mouth is one of the most important factors in a modern communication program. Click here to share this information on Twitter:  http://ctt.ec/7JaHV

How Should I Promote My Content: An Infographic for Smart Marketers

September 10, 2015

By Vilan Trub, Business Wire

Great content is only as great as how it’s distributed. If people aren’t seeing your branding and message, they won’t be able to act on it. If people aren’t engaging with your content, they can’t be eased further into the marketing funnel.

The 10 Required Questions of Content Promotion

The 10 Required Questions of Content Promotion

A major goal of a marketing plan, reaching out to the public, is to turn potential leads into clients and customers.  A successful marketing campaign raises visibility, creates brand loyalty, and more resulting in a large ROI. After all is said and done, how do you actually reach your market and effectively engage your audience? 

The first step is identifying the power of content marketing. According to a 2015 poll by Smart Insights, almost 30% of respondents listed content marketing as the most important digital marketing trend for the year. The second most selected answer (big data) received less than half the votes (14.6%). The most popular forms of content marketing are social media content other than blogs (93%), eNewsletters (80%), articles on your website (78%), illustrations/photos (75%), and videos (74%). There are many options for how to reach an audience and companies are trying them all. Are they organized in their efforts? A shocking 56% of the respondents said they do not have a content marketing strategy or plan, even though they are actively utilizing content marketing.

Not having a game plan is very inefficient and can lead to disaster. Imagine a basketball team running onto the court without knowing any plays to execute. LeBron James might be the best player in the world, but even he wouldn’t score too many points if he was playing with a team that didn’t have a strategy. Your content, similarly, might be the most interesting, engaging, and disruptive, but if you don’t have a plan of distribution, you’ll be the only person aware of it.

How do you get as many eyes as possible onto your great content?

Business Wire put together this infographic that illustrates how content marketing travels down a road, and what steps to take to reach your desired audience.

It’s important for communicators to remember that assets are tools and how you use them will determine their effectiveness. If your news features an eye-catching headline, native advertising is a good route. If you have newsworthy content, issuing a news release would amplify your content to journalists and other media professionals. If you have multiple related pieces and multimedia, a news or picture capsule makes for a great interactive asset that captures audiences’ attentions for far longer than passive content.

What are some of the key takeaways from the infographic?

  • If you have newsworthy content – issue a news release
  • If you have comparative data – make an infographic
  • If you have a video – make a vine or GIF for additional social messaging
  • If you have multiple related pieces – issue a news or picture capsule

Content marketing is proving to be more than just a trend. If you utilize this highly effective method for reaching potential clients and customers, for building brand awareness and loyalty, remember to have a game plan. Content and distribution working together will raise visibility of your message and lead to a desired ROI.

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Al Roker Entertainment and Business Wire Developing New Video Series

September 8, 2015

Al Roker Logo

Al RokerGood things are happening with the collaboration between television icon Al Roker and leading newswire Business Wire. This week it was announced that a news video series is in development combining Al Roker Entertainment’s extensive expertise in online programming with Business Wire’s news distribution and media analytics platforms. The programming will shine a light on the startup community and their industry disrupting announcements – news announcements published by Business Wire.

Read the full news release here: http://bit.ly/AlRokerEntBusinessWire

“We are always looking for interesting partners in entertainment and business,” said Al Roker, CEO, Al Roker Entertainment. “The Business Wire brand provides access to breaking news well suited for compelling video content for social and digital platforms and this is one of ARE’s specialties.”

Stay tuned for additional details coming later this month.

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The Experts Speak: How to Brand Your Startup

August 21, 2015

By Serena Ehrlich, Director of Social and Evolving Media

This past year’s SXSW festival offered audiences enough movies, music and tech to keep busy until – you guessed it – next year’s SXSW. For those in the know, however, that wasn’t the end of the fun. From July 19th to the 22nd there was an additional SXSW event, the SXSW v2v in Las Vegas. This boutique event, aimed to help startups grow, brought together great minds and offered future business moguls an opportunity to learn from and connect with industry leaders.


One of the topics discussed during the four days in Vegas was how a new company can develop a brand with which audiences will identify. Melodie Tao, Marketing Consultant and Founder of Marketing Melodie, spoke on just that and left the crowd inspired.

Coverage and highlights of the session can be found here.

“How can you establish your brand?” was the first question Melodie posed, and what followed was a series of tips and insider tricks to connect with modern markets. Find out what she had to say and how it might apply to your business.


Business Wire CEO Cathy Baron Tamraz also spoke about startups prior to the Vegas event at the Austin SXSW. Her fireside chat was insightful and declared that “every business has an audience.” Coverage of the conversation can be found here.

How to Produce Professional Videos at Low Cost and with No Experience

August 17, 2015

By Vilan Trub, Business Wire Marketing

The videos you constantly see online, whether on a branded website, a social media platform, or a news73 percent of all adults outlet, can be replicated at low cost and by someone with no production experience. This revelation is important because if you aren’t currently tapping into the trend of video marketing, you will be soon once you realize how easy it is, and how significant the potential results can be.  How significant?  According to an Animoto Online and Mobile Video Study conducted using 1,000 U.S. consumers, “nearly three-quarters (73 percent) of respondents are more likely to purchase a product or service if they can watch a video explaining it beforehand.”

Camera phoneCamera

Option 1: Low cost:
Cell phones turned into computers overnight and the world has been watching them ever since. With the launch of the latest series of smartphones, camera technology has been exponentially improved giving everyone access to HD (1920 x 1080) quality recording devices.

What exactly is HD?
HD refers to the lines of resolution in an image. Video footage with a higher quantity of resolution lines is deemed high definition because of the greater appearance of detail in the image.

Take advantage of your access to HD recording devices and create beautiful videos – all with the device you have in your hand right now.

DSLR tripodTo maximize the effect of your smart phone camera stay zoomed out to the widest setting and capture your footage in a well-lit environment. Don’t be fooled, even Hollywood admits to the astounding quality of footage captured with  an iPhone.

What will make your footage stand out from other “smart phone” videos is the use of a tripod. Yes, they make tripods for cellphones, pointing to the quality footage that can be captured from the same device that you occasionally use to order dinner.

Option 2:  Medium budget:
Let’s say you plan on regularly producing video projects and you want some versatility in the tool used to create your visuals. A DSLR camera is an affordable way to create professional quality images with an easy to use technology while giving you more control over the depth of field of your images. And at a $400-$500 price point for an entry level camera, it is so affordable and easy to use that Hollywood often takes advantage.DSLR

What is depth of field?: The range of what is in focus in your image compared to what isn’t. When you see an object in the foreground in sharp focus, and everything else is blurry, you have a shallow depth of field. With a DSLR camera you have more options for how you want your image to look.

A DSLR camera will also give you much better color reproduction as a result of the larger sensors (what captures the image) so your images will be vibrant and pop.


Option 1:  Low cost:
Light bulbs make light. It’s what you choose to illuminate with that light that will make the difference clamp lightbetween clunky amateurish videos, and professional digital media. By utilizing higher wattage bulbs, such as 150w and 200w, and clamp lights that can be purchased at any local hardware store, you can create a studio right in your office.

How can these lights be used to create a professional image? The term to remember is three-point lighting. This lighting scheme uses two lights to illuminate both sides of the subject. The third light is what really makes the image look professional. The third light, cast over the back of the subject illuminating highlights such as hair and shoulder, creates separation between the subject and the background. This allows the viewer to perceive depth on a two-dimensional medium.

Option 2: Medium budget:
Basic lighting kits are affordable and extremely easy to use, assemble, and store. A light kit is superior to using clamp lights because the light stands are easy to assemble and move around. With clamp lights, creativity is required in identifying objects to which they can be clamped. With a light kit all the tools are available. The height of a light stand can also easily be manipulated, offering many variations of lighting schemes that can be tried out without too much time or effort.



Option 1:  Low cost:
For a production, sound is the most important aspect. If the audio is crisp and clear, clean of ambient noise and static, the audience will accept your media as professional grade regardless of what type of camera or camera phone you use. Eyes can fill in the blanks better than your ears, so it’s important for the audience to hear what they need to as if the speaker is in the room. This can be accomplished quite easily and with a low budget.

Wired lavalier microphone: A microphone that clips to the subject’s lapel can be purchased in the $50 dollar range. This microphone is great for capturing the speaker’s voice because it is located so close to the source. This particular microphone is designed to work with mobile devices, however, if you already have a microphone or are purchasing a microphone not designed to work with a mobile device there are solutions. With the addition of an adapter, in the $20 to $30 range, you can easily connect your microphone to a smartphone to use as an audio recording device (use the voice memo app if filming with an iPhone).

Remember that sound and video need to sync. For every time you roll your camera or recording device, film a piece of paper labeled with what take you are recording, then clap your hands together. That clap provides a distinct sound that you can use later to sync your audio and video during the editing process.

Option 2: Medium budget:
If you have any budget at all, it’s always recommended that sound be your first investment. If you can afford it, invest in a wireless lavMic microphone system. Why wireless over a wired microphone? A wireless mic system allows you to record your audio directly into the camera or recording device. There is no need to sync audio and picture when editing and you can immediately view back your footage to test quality of both image and sound. Of course, you should still mark each take with a verbal label (saying take one, take two) so you have an easy way to reference the footage during the editing phase.


Option 1: Low cost:
Editing video is not as hard as most people think. You choose the footage that you want and discard the rest. The digital revolution has ensured that everyone can be an editor and with great ease. Youtube offers editing capabilities, as well as other free online options. If your video and audio was recorded separately remember to locate the exact second the clap (previously discussed) occurred, as well as the sound of that clap; match the two and you have just synced sound and picture.

editingOption 2: Medium budget:
For basic digital media there is no need for excessive editing software. This is not because of the price but rather the learning curve required to maximize your purchased editing software. If you are willing to put in a little time to master such techniques as color correction and more intricate editing, look into tools like Sony Vegas Movie Studio, or the higher end Final Cut Pro and Adobe Premiere Pro. A list of other recommended software can be found here.

We know video is one of the fastest growing content tools, and consumption rates are at an all-time high. We also know that video builds relationships between organizations and their customers.  Now you know just how easy it is to make your own!  Have any additional tips related to video creation?  Let us know.

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For more information about the role of video in the news process, we suggest the following articles

Business Wire’s Video Content Is Now Featured On the AP Video Hub

August 17, 2015

Business Wire continues its dedication to the evolving media landscape by announcing a new distribution program with the Associated Press. The new content enhancement will place videos released through the newswire service directly onto AP Video Hub.

AP Video Hub offers media subscribers from around the globe access and usage rights to a wide range of video news footage, including world news, entertainment, sports, lifestyle, breaking news and archive stories. AP Video Hub subscribers include 350 of the world’s largest media companies in 100 countries. Journalists, industry bloggers, and media professionals at all levels use the AP video hub to access news video footage to supplement a story and give their media-hungry audiences what they crave. News release video distributed by Business Wire will now sit alongside breaking news video from around the globe, providing new, broader visibility to this key content.

“From earnings releases to content marketing, more and more public relations and investor relations professionals are enhancing their news announcements with multimedia assets including video,” noted Laura Sturaitis, Business Wire’s executive vice president of media services and product strategy. “With this latest content amplification arrangement, Business Wire continues to lead the industry in the distribution and discoverability of its clients’ news and branded content.”

Thanks to an evolution in technology and human behavior, visual story telling is the growing dominant force in the news industry. Smart technology offers people instant access to multimedia and they’re taking advantage, whether following a story on their phone, tablet, computer or television. According to Pew Research Center, digital news video consumption has been on the rise consistently since 2007 and those most likely to watch that content are the young, educated, and affluent. Exactly how many people are watching digital news video? Over half (52%) of Americans with a bachelor or graduate degree consume the kinds of videos that Business Wire will now be presenting via the AP video hub.

Videos distributed by Business Wire now receive global visibility via AP Video Hub

Videos distributed by Business Wire receive global media audiences via AP Video Hub

Why should communicators include video in their news releases?

  1. Media outlets want it.  Every day, media outlets from around the world turn to AP Video Hub to find multimedia content to round out their news stories.  Companies that include video in their news now receive additional visibility of their story simply based on their multimedia components
  2. Creating professional digital video is easier than ever. Even Hollywood is taking notice! According to Casey Newton, Silicon Valley editor at The Verge, “one of the best films at Sundance was shot using an iPhone 5S.” A smart phone is easy to use and can be used to create video that is both impressive and professional looking.
  3. Videos are highly engaging content that work as an educational tool, explaining and reinforcing your news release and message points. Consumers want it – with more than 63% of the world learning from visual and interactive media, the fastest way to increase adoption of your news is to use video.
  4. Video allows you to create visual consistency for your brand, one that will be remembered by audiences and potential clients and consumers
  5. Videos are easily sharable across social and other digital platforms

Want to learn more about Business Wire’s multimedia distribution services? Drop us a line today.

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[DOWNLOAD NOW] Business Wire Launches Let’s Get Visual: Multimedia and the News Release

July 9, 2015

Earlier today, CommPro.biz published a piece outlining the new Business Wire multimedia report Let’s Get Visual: Multimedia and the News Release. This guide offers comm pros best practices for releasing company news that will connect with modern audiences in the digital and mobile age. While the importance of a news release is timeless, the communication landscape is changing and PR and IR teams need to take advantage. Find out how.

2015 WP_Cover Graphic_Lets Get Visual

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