Business Wire Spotlight: Meet Rishika Jha

July 21, 2014

Ever wonder what it is like to work for Business Wire?  In today’s employee spotlight, we talk with Rishika Jha, an account executive from our Canadian team about herself, her job and her vision for Business Wire.

Rishika, where are you from?photo
India, originally. Now a permanent resident of Canada.

When did you start working for Business Wire?
May, 2010.

What is your background?
I had a brief stint as a television news youth reporter with CNN-IBN before venturing into Public Relations. Having worked with some of the largest global agencies like Text 100 and Burson-Marstellar in India, I was already familiar with newswires and used Business Wire’s services loyally throughout my tenure at the agency. No points for guessing how delighted I was, when the opportunity to be a part of the Business Wire Toronto team presented itself!

This is not your first role at Business Wire.  What did you do before becoming an AE?
I started at Business Wire as the Media Relations Specialist for Canada and two years later, assumed the role of an Account Executive.

What do you do for Business Wire?
My primary responsibility at Business Wire is to focus on new business development to grow our presence in the Canadian market.

What do you enjoy about your job?
Meeting people, learning new things and consulting on all things press releases are the top three aspects of my role at Business Wire that I enjoy most.

What do you like about Business Wire?
Our work culture is phenomenal. We are a great team and all of us work with trust and transparency while engaging effectively with each other and our clients.

What are some of your favorite Business Wire projects?
As a Media Relations Specialist for Canada, I successfully leveraged social media to engage with journalists and resultantly increase the availability of news that crossed the wire. I am also proud to have established and fortified our agency partnerships within Canada, since becoming an account executive and helping public and private corporations meet their external communications goals.

What is your goal as a Business Wire account executive?
Be it disclosure or marketing communications, we have the right solution catering to a company’s specific communications needs. I hope to partner in the continued success of our operations in Canada and share our story with companies to help them understand what differentiates us in the market.

Horse Shoe Lake - OntarioTell us about yourself.
A nature lover, I live in Toronto’s most amazing neighbourhood – High Park! When I am not working, I can be found trying out a new restaurant with friends, running/biking in the park or enjoying the sun’s golden glow by our outdoor swimming pool (of course, only during summer months. Frost bites are for real). I also enjoy backcountry camping, which has led me to discover some amazing lakes in Ontario in the past five years that I have lived here. Given my eclectic taste in music, I am open to most genres, however Yann Tiersen is my favourite. When it comes to books, I love reading Jane Austen, Shakespeare and Leo Tolstoy, but at the same time enjoy historical novels.

What drives you to do what you do every day at Business Wire?
My passion for communication and once again, our company culture.

What is your favorite thing about living in Canada?
For someone who enjoys the outdoors, loves to travel and learn about different cultures, I could not have ended up in a better place. My favourite thing to do during summer months is going camping and fishing and in doing so, I have seen some of the most beautiful places tucked away in the Great White North.

What do you think about Business Wire Canada?
Business Wire’s distribution is a great fit for Canadian corporations because we go above and beyond as a wire, to ensure that our clients’ news releases are discovered easily by key investors/stakeholders. Our exclusive distribution agreements with leading Canadian media, exceptional turnaround time and outstanding monitoring reports invariably garner a better ROI for clients. It is because of these competitive advantages, that we continue to experince accelerated growth within the Canadian market.

What is the top reason companies should work with Business Wire?
It would have to be the quality of people who work at Business Wire and the level of service we strive to continually provide to our clients.


Frankie Flack Explains Why Newsrooms are Using Press Releases More Than Ever

July 17, 2014

By Neil Hershberg, Sr. Vice President, Global Media, Business Wire

Not only are press releases alive and well but, according to an industry insider, their role in today’s editorial ecosystem is more important than ever. They have emerged as the “exclusive information source” for many corporate developments, most of which fail to generate independent coverage.

Frankie Flack, a pseudonym for a New York-based public relations professional, authored a column for “Talking Biz News” explaining the shifting dynamics of financial news coverage in a challenging media environment. “Talking Biz News” is a popular web site that enables business journalists to track the latest media trends, developments, and personnel moves.

You can read the article here: http://talkingbiznews.com/2/frankie-flack-why-my-press-releases-are-the-new-newswire

According to Flack, a confluence of factors have contributed to the press release’s resurgent popularity, and its de facto dominance as a primary news source.

Newsroom cutbacks have sharply curtailed the resources dedicated to breaking news other than major announcements, in Flack’s view.

Beat reporters are committed to churning out “thumb-sucker” stories focusing on Big Ideas, as opposed to the nuts-and-bolts stories that news organizations were noted for in the past.

Even the larger market-moving news services have become dependent on news releases to provide context to their headlines, often in the absence of insights from analysts and academics who were relied on for perspective in the past. According to Flack, press releases enable issuers to “control the narrative.”

Flack also cites the ubiquity of press releases on the web, pointing to such popular sites as Yahoo! where releases far out number wire stories.

The middling stories that represented the bulk of a news service’s daily output have all but disappeared, Flack notes, making press releases the “exclusive information source” for most corporate events. In the absence of coverage of record, press releases have become the default archive that investors, journalists, consumers, and others will rely on in the future.

Clearly, press releases are more vital than ever, playing an ever more robust role in determining the daily news agenda, and influencing user consumption.


Using PR Targeting and Measurement Strategies for Investor Relations

July 16, 2014

By Farah Merchant, Global Disclosure & Financial Reporting Services, Business Wire

Targeting, monitoring and measurement are essential to every successful public or investor communications program.

So how do you do it?

The first step for any effective program is to identify or ‘target’ your organization’s correct audience. If performed early on in the communications program, a great deal of time and money will be saved. The earlier you can set up your conversation monitoring, and metrics, the more time you have to make adjustments or changes, as the data dictates.

The Barcelona Building Blocks, the first set of PR measurement rules, were introduced in June 2010 at the Second European Summit on Measurement by The Barcelona Declaration of Measurement Principles and include the following tenets:

  • Goal setting and measurement are fundamental aspects of any PR program.
  • Measuring the effect on outcomes is preferred to measuring outputs.
  • The effect on business results should  be measured where possible.
  • Media measurement requires quantity and quality.
  • Advertising value equivalents (AVEs) are not the value of public relations.
  • Social media can, and should be measured.
  • Transparency and ability to duplicate results are paramount to sound measurement.

When it comes to measurement, IR and PR teams approach it differently.  While both use qualitative and quantitative methods of measurement, investor relations communicators tend to see more value in qualitative metrics. Moving towards a measurement process that combines qualitative and subjective metrics can be a challenge.  While there may be some overlap, Investor relations teams monitor different terms and audiences, all which produce different outcomes. The role of investor relations today includes complying with SEC regulations as well as engaging with and listening to vast array of audiences such as regulators, analysts, investors and media.

Investor relations departments have traditionally measured progress based on either outputs or outcomes.

Output measures items such as number of analysts covering the company, quality of analyst coverage, and media coverage – traditional, online and social, all which can directly influence stock price.

Outcomes are what IR professionals tend to be measured upon – achieving a fair market value for the stock. Measuring outcomes by program does not allow for proper attribution of the external impact from industry activity, roadshows or previous campaigns or news. However, in the wake of the 2008-2009 financial crisis, share price is not necessarily the best metric for evaluating an IRO’s success.

In 2014, conversation analysis is a standard part of any communication program.  While some IROs are catching up, other investor relations teams are allocating larger portions of their budgets to measurement and evaluation. According to a survey conducted by NIRI in 2011 on “How IR Programs Measure Up”, IROs had only allocated 1 to 5 percent of their total operating budgets to this area. Public relation departments, on the other hand, reported an increase from 4 to 9 percent in total amount of budget that corporations were allocating to the measurement of PR and communication programs.

To establish a successful investor relations monitoring program, IROs must first come up with guidelines for conducting and measuring an IR campaign including:

  • Defining the target audience – investors, analysts, shareholders, activists, reporters and more
  • Creating key messaging for these audiences that feature positive company information most likely to impact audience perception;
  • Determining social and traditional communication channels such as press releases, online newsrooms, IR sites, blogs, email, text messaging, social channels and more;
  • Taking a new look at IR communication programs to ensure ideal impact upon the reader.  These can include quarterly and annual reports, conference calls, road show presentations, press releases, and most recently social media;
  • And finally actively conducting perception studies by engaging directly with investors and analysts about the effectiveness of a company’s investor communications, the responsiveness of the IR team and the quality of disclosure.

Social media has not played as prominent a role in the realm of IR targeting/monitoring but this is changing quickly.  IROs should be putting emphasis on tracking the temperature of their company via social media channels.

The right approach to measuring the impact of an investor relations program is to focus on your objectives and to measure the results that affect your objectives.

Think about what you’re trying to achieve in your communication campaign, i.e. identifying conversations about your key terms, the audiences you want to engage with and the results you want to achieve.  Goals can include identifying all conversation types, increasing positive discussions of your company within core audiences, decreasing hype or message misalignments.

Once you know your audience, consider what kind of conversation and materials you want to share with them.  This will vary by platform.  For example:

  • If you find discussions are on Twitter, add images to your Tweets to receive higher shares and engagement. Don’t forget to monitor your cashtag ($ sign + ticker) to capture direct discussions about your stock
  • LinkedIn discussions are generally textual, but images receive much larger space on the page, so upload an image with your update and link to increase impact
  • Facebook varies its content by the user’s preference, so use a mix of video, images and text and track the results to determine impact
  • YouTube is the world’s largest video library. With billions of videos watched daily, it is not surprising that more than 30% of all searches are related to news

Monitoring must also include identifying important trends in consumer opinion and top influencers, activist activity and then tracking changes over time.

NUVI bubble stream

The NUVI Bubble Stream

At the 2014 NIRI National Conference, we had the opportunity to see the impact of traditional and social communications on company reputation and stock price via the NUVI’s social media monitoring platform.  In one easy step, by simply typing in the company name and cashtag (a dollar sign + ticker symbol), one could instantly  identify conversations, discussion trends, influencers,  message adoption and geo-resonance, all data used to create a better, stronger IR communication program.

The principles of measurement, albeit designed for PR professionals, are just as applicable to IROs.  Although differences do exist between the roles of public relations and investor relations, i.e. different stakeholders, there is still a great deal of overlap.  IROs will benefit by developing a standard of measurement using the methods that PR professionals have implemented as a guideline and making them more relevant to the financial health and reputation of the organization.

Have questions on how to create an IR program that embraces these principles?  Let us know! We work with thousands of public companies around the globe, ensuring we stay on the forefront of investor relations best practices.


Increase Journalist Interest in Your Healthcare Press Releases – Free Webinar!

July 14, 2014

In the last 5 years, new communication tools have made it both easier, and more complicated to launch and manage successful Healthcare PR programs.  Media relations has changed across the board, especially as it relates to writing about healthcare.

To help our clients increase the visibility of their organization and their news, Business Wire is hosting a one-hour webinar in which we will be asking leading reporters how they identify topics, what assets they need to write about a company and even how they like to be pitched.

Our panelists include Tina Reed from the Washington Business Journal and Jacqueline Fellows, senior editor of HealthLeaders Media.

Join us on Thursday, July 17th from 12:00-1:00 PM EDT and in just one hour, learn everything you need to know about working with healthcare reporters in 2014.

Learn more about this one hour webinar, at http://bit.ly/HealthMediaWebinar

Speakers include:

Tina ReedTina Reed, Washington Business Journal, Healthcare reporter
Reed has been the HealthCare Reporter at the Washington Business Journal since January 2014. She previously was the online content editor and healthcare reporter with The Capital in Annapolis, MD. In her current role she covers the pertinent health issues that affect the Washington, DC metro area.

 

Jacqueline Fellows

Jacqueline Fellows, HealthLeaders Media, Senior Editor
Fellows has been with HealthLeaders Media since 2012. Her coverage is focused on the business of healthcare.  Prior to joining HealthLeaders she spent more than 10 years in broadcast journalism where she won numerous awards including the 2010 Best Radio Newscaster Award from the Tennessee AP Broadcasters and Media Editors.

 
Kerting Baldwin, Director of Corporate Communications, Memorial Healthcare SystemKerting Baldwin, Ed.D., is the director of corporate communications at Memorial Healthcare System.
She oversees all aspects of media communication including strategy, social media, corporate communications and crisis communications for the six-hospital healthcare system in south Broward County. Kerting started her career as a journalist, and has worked for The Miami Herald, Sun-Sentinel and The Tampa Tribune. She also has worked in the broadcast industry for Telemundo as a video editor.  Kerting holds a Bachelor’s in Communication from Florida International University, a Master’s Degree in Liberal Studies from University of Miami and a Doctorate in Education from St. Thomas University. Her doctoral thesis focused on the use of social media in healthcare.
 
The event will be moderated by Molly Pappas and Simon Ogus, Business Wire Health and Public Policy Media Specialists. Molly and Simon work closely as liaisons between healthcare and public policy reporters and our clients, ensuring media outlets receive the news they are most interested in, quickly and easily.

Register for the Event now:  http://bit.ly/HealthMediaWebinar


Social Media, Wall Street, and the Big Questions Still Being Asked

July 10, 2014

By M. Joe Curro, Media Relations Specialist, Business Wire

Show me something innovative, not just new. I have a wide range of interests, but one thing that really gets me going is finding a creative approach, a new way of presenting what I’ve seen before. A triple-A game studio released yet another first-person military simulation? Meh. Astoria is getting another fusion restaurant? Yawn. Netflix is suggesting another season of Star Trek… OK, bad example. How do they know me so well?

I had the opportunity to witness a creative approach last Thursday at PRSA-NY’s inaugural #SocialWallStreet Meetup. Held at the Museum of American Finance, the event featured a discussion of how to address the questions facing Wall Street’s use of social media. New regulations have been passed, but few companies seem eager to embrace the opportunity. The decision to frame the event as an “unconference” was more than the cheerful adoption of an undefined buzzword. It was brilliant.

prsa socialwallstreetBusiness Wire has been a part of this debate for years, encouraging our clients to use social media channels as part of a well-rounded communications strategy for both PR and IR. While there are plenty of risks to keep in mind, social media has the potential to be incredibly valuable. I was glad to see that Business Wire’s message has clearly been getting out there. As a refresher, check here for a white paper on the risks and rewards of social media for regulated companies.

David Rosen, SVP of Digital Corporate & Public Affairs at Edelman, ably played MC to a group of about 50 participants from agencies, financial companies and others. David got the ball rolling by laying the framework for the day — namely, that we were not there to debate whether or not permission had been granted from a regulatory standpoint for companies to use social media. We were working from the assumption that it had, and the question we needed to answer was: Now what?

The event started with brief presentations and a free-form Q&A session with David’s experts, Joyce Sullivan, VP of Social Business Programs at Socialware, and Tom Chernaik, CEO and Co-Founder of CommandPost/CMP.LY.  We then brainstormed in groups of five or six, while David, Joyce and Tom circulated among us, and came up with the most immediate concerns preventing a company from embracing social media as part of its communications strategy.  Once we had around two dozen questions, we voted to determine the top six that we felt needed the most urgent attention. Each group took one question and proposed specific answers that could be implemented to address the concerns of cautious social media adopters.

The groups considered:

  1. How to convince senior management that social media isn’t just for teenagers
  2. How to make the business case for social media
  3. How to create compliant content
  4. How to help people realize that social media is more than just Twitter
  5. How to do real-time response
  6. How to respond if your social channels are hacked

We arrived at some clever answers and heard a broad range of ideas. But the part I like best is that we’re not done. The #SocialWallStreet event was not intended to be a one-off experiment. It was a seed to get a conversation growing in our industry. There will be future Meetups (and I look forward to them), but we should be talking about this constantly.

The answers proposed by the attendees of Thursday’s event can be seen here. I invite anyone and everyone to join the conversation, and if you’ve got an idea to share, let us know.  Post a comment to the event summary. Start a debate within your own company. Heck, send me your idea! This is just going to get more interesting, and I want to see how it turns out.

Joyce captured the attitude of the event perfectly as she wrapped up her opening remarks: “The regulations are in place, but you’re all waiting for someone to give you permission. OK, fine. I give you permission. Now get to it.”  Sounds good to me.


How Austrian Butchers Used Social Media to Fight McDonald’s

June 30, 2014

One of the advantages of being a global news distribution service with local offices around the world, is the ability to feature successful campaigns occurring in local markets.

In this CommPro.biz piece,  Seval Dogan and Ralph J. Dittmar, from Business Wire Germany, take a closer look at the successful strategies and tactics Austrian butchers used in response to a McDonald’s ad attacking their core product – the Wurstsemmel sandwich.

As you will see, utilizing social media channels, the butchers were able to evoke local pride so quickly and effectively that McDonald’s pulled their advertising campaign within two days of launch.

Read more about this amazing program here:  http://bit.ly/Wurstsemmel


The Art of Storytelling – Understanding The Story Arc

June 27, 2014

Are today’s communication pros ruining the age-old tradition of compelling news story narratives with their press releases?  Julian Sher, the award-winning journalist and veteran senior producer of CBC’s investigative TV program “The Fifth Estate,” believes so.

Learn why as Sher outlines how to utilize story arcs to tell your business story in this piece by Business Wire Canada’s Zara McAlister:  http://bit.ly/BrandStoryArcs 


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